At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Brilliant training, unlimited free drinks, and generous discounts on food.
- Other info: Earn up to £750 through our Recommend A Friend Scheme.
- Why this job: Join a fun team, grow your career, and enjoy community events.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
Shift Leader at Caffè Nero
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people — whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way — maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service.
If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caffè Nero you really can be you, with us.
Shift Leader in Newcastle upon Tyne employer: Caffe Nero Group Ltd
Caffè Nero is an exceptional employer that prioritises its people, offering a vibrant work culture where team members can thrive and develop both personally and professionally. With fantastic training opportunities, generous discounts on food and drinks, and a supportive community atmosphere, employees enjoy a rewarding experience while delivering outstanding customer service. Join us to be part of a fun-loving team that celebrates achievements and fosters growth in a dynamic café environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Role-play common scenarios with friends or family to boost your confidence and showcase your people skills during the interview.
✨Tip Number 3
Be ready to share your leadership style! Even if you haven't been a Supervisor before, think about times you've led a group or project. Highlight those experiences to show how you can motivate and support your future team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Tailor Your Application:Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can fit into our team!
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to read. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Brand
Before your interview, take some time to research Caffè Nero. Understand their values, what makes them unique, and their commitment to customer service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Shift Leader, you'll be leading a team and interacting with customers daily. Be prepared to share examples of how you've successfully managed a team or provided excellent customer service in the past. Highlighting your interpersonal skills will demonstrate that you can thrive in their supportive environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or motivating your team during a busy shift. Think of relevant experiences and how you resolved challenges. This will showcase your problem-solving abilities and readiness for the role.
✨Bring Your Energy
Caffè Nero values a positive attitude and energy, so let your personality shine during the interview! Be enthusiastic about the role and express your love for coffee and customer interaction. This will help you connect with the interviewers and show that you’re a great fit for their team culture.
