At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Brilliant training, unlimited free drinks, and generous discounts on food.
- Other info: Earn up to £750 through our Recommend A Friend Scheme and enjoy recognition for your service.
- Why this job: Join a fun team, grow your career, and enjoy community events.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
Shift Leader at Caffè Nero
At Caffè Nero, it\'s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caffè Nero you really can be you, with us.
Shift Leader in Hexham employer: Caffe Nero Group Ltd
Caffè Nero is an exceptional employer that prioritises its people, offering a vibrant work culture where team members can thrive and grow. With comprehensive training, generous discounts on food and drinks, and a supportive community atmosphere, employees enjoy both personal and professional development opportunities. Join us to be part of a fun-loving team that celebrates achievements together, making every shift rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Hexham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be leading a team and interacting with customers. Think of examples from your past experiences where you've gone above and beyond for someone – this will impress during your chat!
✨Tip Number 3
Be ready to showcase your leadership potential! Even if you haven't been a Supervisor before, think about times when you've taken charge or helped others. Share these stories to highlight your ability to lead and motivate a team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Shift Leader in Hexham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for coffee and customer service. A bit of charm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a café setting. We love seeing how your skills can translate into our team!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know Your Coffee
As a Shift Leader, you'll be expected to deliver the best standards of coffee. Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and what makes Caffè Nero unique. This will show your passion for the role and impress your interviewers.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position, think of times when you've led a project or helped a team member. Be ready to share these experiences during the interview. Highlight how you can motivate and support your team to provide fantastic customer service.
✨Emphasise Customer Service
Caffè Nero prides itself on great customer service, so be prepared to discuss your approach to keeping customers happy. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you understand the importance of customer satisfaction.
✨Be Yourself and Have Fun
Caffè Nero values authenticity and a fun atmosphere. Don’t be afraid to let your personality shine through during the interview. Show your enthusiasm for the role and the company culture. Remember, they want to see if you’ll fit in with their caring and friendly team!
