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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and career growth opportunities.
- Why this job: Have fun while making customers happy and developing your skills.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Participate in team events and earn rewards through our referral scheme.
Shift Leader at Caffè Nero
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you
At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your interview, wear something smart but comfortable. You want to look professional while also showing that you fit in with the friendly, casual atmosphere at Caffè Nero.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and keen to join the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into our café environment!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Company Culture
Before your interview, take some time to understand Caff e8 Nero's values and culture. They pride themselves on fantastic service and a supportive team environment, so be ready to share how you align with these values and how you can contribute to their friendly atmosphere.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to keeping customers happy, which is crucial for this role.
✨Highlight Team Leadership Experience
Even if you haven't held a formal leadership position, think about times when you've taken initiative or supported your team. Share these stories during your interview to show that you have the potential to lead and motivate others.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about training opportunities, team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
