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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Brilliant training, unlimited free drinks, and generous discounts on food.
- Why this job: Join a fun team, grow your career, and enjoy community events.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Earn up to £750 through our Recommend A Friend Scheme and enjoy recognition for your service.
Overview
At Caff Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store n leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader but if you haven t got that don t we would still love to hear from you.
Responsibilities
- Lead the team and support in the running of the store
- Deliver great customer service and the very best standards of coffee and food
Qualifications
- Ideally you will have some experience as a Supervisor or Team Leader
- If you don t have that experience, we d still love to hear from you (training provided)
What you can expect
- Brilliant training no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you re on shift.
- 50% off all handmade drinks and 40% off everything else when you re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to a3750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive Nero 90, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you re joining a group of caring, supportive and friendly people whether that s your team, the regular customers of your café or your community. At the same time as giving fantastic service you ll have loads of fun along the way – maybe a pizza night, a Caff e9 Nero Club party or even at the Barista of the Year event. There s something for everyone.
The starter rate for Shift Leaders in this location is a312.26 per hour, increasing to a312.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we d love to hear from you!
At Caff Nero you really can be you, with us.
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Shift Leader employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you’ve gone above and beyond for someone – this will impress during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you haven’t been a Supervisor before, share times when you’ve taken charge or helped a team succeed. We want to see that you can inspire others and keep the energy up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Caffè Nero family right from the start!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for coffee and customer service. A bit of charm goes a long way!
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a café setting. We love seeing how your skills can translate into leading a team and keeping customers happy!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point. Use bullet points if you need to list skills or experiences – it makes it easier for us to read and understand your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Caffè Nero Vibe
Before your interview, take some time to understand what makes Caffè Nero special. Familiarise yourself with their values and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position, think about times when you've taken charge or supported your team. Prepare examples that highlight your ability to motivate others and deliver great service, as these are key traits for a Shift Leader.
✨Prepare for Customer Scenarios
Expect questions about how you'd handle specific customer situations. Think through a few scenarios where you provided excellent service or resolved a complaint. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Bring Your Energy and Enthusiasm
Caffè Nero is all about creating a fun and friendly atmosphere. During your interview, let your personality shine through! Show your passion for coffee and customer interaction, and don’t forget to smile – it goes a long way in making a great impression.
