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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Brilliant training, unlimited free drinks, and up to 75% off food.
- Why this job: Join a fun team, grow your career, and enjoy great perks.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Participate in fun events and earn rewards through our Recommend A Friend Scheme.
Shift Leader at Caffè Nero
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you
At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone – this will impress during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a Supervisor before, share times when you've taken charge or helped a team succeed. Caffè Nero loves a can-do attitude, so let that shine through!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who want to grow with us at Caffè Nero!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with customers.
Highlight Relevant Experience: Even if you haven't been a Supervisor or Team Leader before, think about any experiences that showcase your leadership skills or customer service abilities. We love to see how you've made an impact in previous roles!
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Use keywords from the job description and show us how your skills align with what we’re looking for. It’ll help you stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to lead a team while ensuring fantastic service – that’s what they’re looking for!
✨Be Ready to Discuss Team Leadership
Even if you don’t have formal experience as a Supervisor or Team Leader, think about times when you’ve taken charge or supported your colleagues. Be ready to share these stories, highlighting your leadership style and how you motivate others to achieve great results.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or what success looks like for a Shift Leader at Caffè Nero. This shows you’re engaged and serious about the role.
