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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Why this job: Grow your career while having fun and making customers happy.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Brilliant training provided and opportunities for personal and professional development.
The predicted salary is between 12 - 13 £ per hour.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven't got that don't worry, we'd still love to hear from you.
What you can expect:
- Brilliant training – no experience is required
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you. At Caffè Nero you really can be you, with us.
Shift Leader in Knutsford employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone – this will impress during your chat.
✨Tip Number 3
Be ready to showcase your leadership potential! Even if you haven't been a Supervisor before, think about times when you've led a project or helped a team. Share these stories to highlight your ability to motivate and support others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. A bit of enthusiasm goes a long way!
Tailor Your Experience: Even if you haven’t been a Supervisor or Team Leader before, highlight any relevant experience you have. Whether it’s in a café, retail, or any other customer-facing role, we want to know how your skills can contribute to our team.
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and keep your sentences short and to the point. We appreciate straightforwardness, so get to the heart of what makes you a great fit for the Shift Leader role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Caffè Nero Vibe
Before your interview, take some time to understand what makes Caffè Nero special. Familiarise yourself with their values and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Shift Leader, you'll be leading a team and interacting with customers daily. Be ready to share examples of how you've successfully managed teams or provided excellent customer service in the past. Highlighting your interpersonal skills will make you stand out.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult customer or motivating your team during a busy shift. Think of a few scenarios from your previous experiences where you demonstrated leadership and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Shift Leader. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
