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- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Why this job: Grow your career while having fun and making customers happy.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Brilliant training provided and opportunities for personal and professional development.
The predicted salary is between 25500 - 25800 £ per year.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us? When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Shift Leader in Exeter employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone – this will impress during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a Supervisor before, share times when you've taken charge or helped a team succeed. We want to see that you can inspire others and keep the energy up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining the Caffè Nero family. Let’s make it happen together!
We think you need these skills to ace Shift Leader in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love keeping customers happy! Share any experiences where you've gone the extra mile to provide fantastic service. We want to see that energy and enthusiasm shine through!
Highlight Teamwork Experience: As a Shift Leader, you'll be leading a team, so it's important to show us your teamwork skills. Mention any previous roles where you’ve worked closely with others, even if it wasn’t in a supervisory position. We value collaboration and a supportive attitude!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your love for coffee or your favourite way to connect with customers, share what makes you unique. At Caffè Nero, we celebrate individuality!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen on joining our team at Caffè Nero. We can’t wait to hear from you!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Company Culture
Before your interview, take some time to understand Caffè Nero's values and culture. They pride themselves on fantastic service and a supportive team environment, so be ready to share how you embody these qualities in your previous roles.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to delivering great service, which is what they’re looking for.
✨Highlight Leadership Experience
Even if you don’t have formal experience as a Supervisor or Team Leader, think about times when you’ve led a project or helped train new staff. Share these stories to show your potential as a leader within their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.