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- Tasks: Support store operations and deliver fantastic customer service while developing your team.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Other info: Enjoy regular team events and recognition for your hard work.
- Why this job: Be part of a fun environment with opportunities for personal and professional growth.
- Qualifications: Experience in a customer-facing role and a passion for team development.
The predicted salary is between 26800 - 27200 £ per year.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us? When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Assistant Manager employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the Caffè Nero vibe! Spend some time in your local café, chat with the staff, and soak up the atmosphere. This will help you understand their culture and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about what it’s really like to work there.
✨Tip Number 3
Prepare for your interview by practising common questions. Think about how your experience as a Supervisor or Assistant Manager aligns with what Caffè Nero is looking for. Show them you’re ready to lead a team and keep customers smiling!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Caffè Nero brand shine through! Share why you’re excited about the role and how you connect with our values. We want to see your personality!
Highlight Relevant Experience: Make sure to mention any previous experience as a Supervisor or Assistant Manager in a busy, customer-facing environment. We’re looking for people who know how to keep customers happy and lead a team effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and qualities we’re after. Show us how you can meet our business targets and strive for excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Caffè Nero family!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Brand
Before your interview, take some time to really understand Caffè Nero's values and what makes them unique. Familiarise yourself with their menu and any recent news about the company. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Use specific situations to highlight your people-focused approach.
✨Demonstrate Your Drive for Excellence
Caffè Nero is all about striving for excellence. Think of instances where you've gone above and beyond to meet targets or improve service standards. Be ready to discuss how you can bring that same energy to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.