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For Companies At a Glance
- Tasks: Support store operations and deliver fantastic customer service while developing your team.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra pay.
- Why this job: Grow your career in a fun environment with opportunities for personal and professional development.
- Qualifications: Experience in a customer-facing role and a passion for team development.
- Other info: Be part of exciting events and celebrations while making a real impact.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.
As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.51 per hour, increasing to £12.66 with service.
If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caffè Nero you really can be you, with us.
Assistant Manager employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the Caffè Nero brand inside out! Familiarise yourself with their values, products, and customer service approach. This will help you stand out during interviews and show that you're genuinely passionate about joining the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or social media. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your enthusiasm for the role!
✨Tip Number 3
Prepare for your interview by practising common questions related to team management and customer service. Think of examples from your past experiences that highlight your skills and how you’ve made a positive impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Caffè Nero brand shine through! Share why you’re excited about the role and how you connect with our values. We want to see your personality!
Highlight Relevant Experience: Make sure to mention any previous experience as a Supervisor or Assistant Manager in a busy environment. We’re looking for people-focused individuals, so share examples of how you’ve supported and developed your team.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and qualities we’re looking for. Show us how you meet the requirements listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Brand
Before your interview, take some time to really understand Caffè Nero's values and what makes them unique. Familiarise yourself with their menu and any recent news about the company. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Coffee
Caffè Nero prides itself on high-quality coffee and food. If you have any personal experiences or stories related to coffee culture, share them! This not only shows your enthusiasm but also aligns with their focus on excellence in service.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about training opportunities, team dynamics, or how success is measured in the store. This demonstrates your genuine interest in growing with Caffè Nero.
