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For Companies Assistant Manager at Caffè Nero
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.
As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.
If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caffè Nero you really can be you, with us.
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Assistant Manager employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Caffè Nero café. Observe how the team interacts with customers and each other. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Prepare for situational questions! Think about times when you've led a team or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your people-focused approach and problem-solving skills.
✨Tip Number 3
Show your passion for coffee and customer service! Share your favourite coffee experiences or what you love about working in a busy environment. This enthusiasm can really set you apart and align with Caffè Nero's brand values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a Supervisor or Assistant Manager. We’re looking for people who can lead a team and keep customers happy, so connect your past roles to what we do at Caffè Nero.
Be Personable: We’re all about people here at Caffè Nero, so make your application feel friendly and approachable. Use a conversational tone and show us that you care about team development and customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Caffè Nero.
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Caffè Nero Brand
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight your ability to motivate and develop others.
✨Demonstrate Your Passion for Customer Service
Caffè Nero prides itself on fantastic service. Be ready to discuss what excellent customer service means to you and how you've delivered it in previous roles. Share specific stories that illustrate your commitment to keeping customers happy.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations, such as meeting business targets or dealing with difficult customers. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and ability to thrive under pressure.
