At a Glance
- Tasks: Support customers through calls and manage orders efficiently.
- Company: Join the vibrant team at Caffè Concerto.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Perfect for those looking to kickstart their career in sales.
- Why this job: Make a difference by ensuring customer satisfaction and promoting our delicious offerings.
- Qualifications: Previous experience in telesales or customer service is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Join Caffè Concerto as a Telesales Operative, working to support branch operations and customer needs through calls, walk‑ins, bookings and orders.
Responsibilities
- Handle day‑to‑day calls efficiently following Caffè Concerto standards.
- Assist walk‑in and branch customers with enquiries.
- Provide rapid support for branch enquiries.
- Process customer orders, updating the team on any changes, and report to stakeholders to maintain product freshness and timely delivery.
- Resolve customer matters efficiently and with priority.
- Remain calm under pressure and ensure customers leave satisfied.
- Communicate effectively in various situations, clarifying orders with production to meet expectations.
- Apply cross‑selling skills to promote other Caffè Concerto models.
- Receive daily orders within cut‑off time, following up with branch managers as needed.
- Reconcile daily payments and orders on both dispatch and system, with no shortages.
Qualifications & Skills
- Previous experience in telesales or customer service preferred.
- Excellent communication skills and telephone manners required.
- Essential sales skills are an advantage.
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Restaurants
Telesales Operative employer: Caffe Concerto
Caffè Concerto offers a vibrant work environment in the heart of central London, where you can thrive as a Barista & Guest Experience Specialist. With competitive salaries and flexible hours, we prioritise employee well-being and growth, fostering a culture of teamwork and excellence. Join us to be part of a dynamic team that values your contributions and provides opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Caffè Concerto. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common telesales scenarios with a friend or family member. This will help you get comfortable with handling calls, resolving customer issues, and using your cross-selling skills effectively.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, focus on how you can communicate clearly and effectively. Share examples of how you've resolved customer matters in the past, especially under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Telesales Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telesales Operative role. Highlight any previous experience in telesales or customer service, and don’t forget to showcase your excellent communication skills. We want to see how you can bring value to Caffè Concerto!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your sales skills and how you handle customer enquiries. Keep it friendly and professional – we love a good personality!
Showcase Your Skills:In your application, make sure to highlight your essential sales skills and any experience with cross-selling. We’re looking for someone who can promote our offerings effectively, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll be one step closer to joining the Caffè Concerto family!
How to prepare for a job interview at Caffe Concerto
✨Know the Company
Before your interview, take some time to research Caffè Concerto. Understand their values, products, and customer service standards. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Telesales Operative, excellent communication is key. Practice speaking clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable handling enquiries and resolving issues.
✨Showcase Your Sales Skills
Be prepared to discuss any previous sales experience you have. Think of specific examples where you successfully cross-sold or upsold products. Highlighting these skills can set you apart from other candidates.
✨Stay Calm Under Pressure
During the interview, you may be asked how you handle stressful situations. Share examples of times when you remained calm and resolved customer issues efficiently. This will demonstrate that you can thrive in a fast-paced environment like Caffè Concerto.
