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For Companies At a Glance
- Tasks: Manage customer inquiries and resolve issues through calls and in-person interactions.
- Company: Popular cafe/restaurant chain in Greater London with a vibrant atmosphere.
- Benefits: Hourly pay of £12.21, flexible hours, and a fun work environment.
- Why this job: Join a dynamic team and enhance customer experiences in a lively setting.
- Qualifications: Experience in telesales or customer service with strong communication skills.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 25000 - 36000 £ per year.
A popular cafe/restaurant chain in Greater London is looking for a full-time Customer Support Representative. This role focuses on managing day-to-day customer needs through calls and walk-in inquiries.
Responsibilities include:
- Resolving customer issues
- Handling orders
- Ensuring efficient communication with branch managers
Candidates should have experience in telesales or customer service and possess strong communication skills. The position offers a salary of £12.21 hourly.
Telesales & Customer Experience Specialist employer: Caffe Concerto
Contact Detail:
Caffe Concerto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales & Customer Experience Specialist
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role is all about managing customer needs, practice how you would handle common inquiries or complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 2
Research the cafe/restaurant chain before your interview. Knowing their menu, values, and customer service approach will show that you're genuinely interested in the role and ready to jump in!
✨Tip Number 3
Prepare some questions to ask during your interview. This not only shows your enthusiasm but also helps you gauge if the company culture fits what you're looking for. Think about what matters to you in a workplace!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Telesales & Customer Experience Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing customer needs, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively resolve issues and handle inquiries.
Tailor Your Experience: We want to see how your previous experience in telesales or customer service makes you a perfect fit for this role. Don’t just list your jobs; explain how they relate to the responsibilities mentioned in the job description.
Be Personable: This position involves a lot of interaction with customers, so let your personality shine through in your application. A friendly tone can go a long way in making us feel like you’d be a great addition to our team!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team!
How to prepare for a job interview at Caffe Concerto
✨Know the Company Inside Out
Before your interview, take some time to research the cafe/restaurant chain. Understand their values, menu offerings, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Telesales & Customer Experience Specialist, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult conversations. Practising these scenarios can help you articulate your skills during the interview.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, as many companies like to see how you handle real-life situations. Think about common customer inquiries or complaints and practice your responses. This will demonstrate your problem-solving abilities and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
