Events & Reservations Executive in City of Westminster

About Caffè Concerto

Caffè Concerto is one of London’s leading premium restaurant and café brands, renowned for elegant dining, luxury patisserie, afternoon tea and exceptional hospitality. With multiple iconic locations across London and an expanding international presence, we are committed to creating memorable experiences for every guest, whether they are joining us for breakfast, dinner, celebrations or private events.

About the Role

As an Events & Reservations Executive you will be the first point of contact for guests looking to dine, celebrate or host an event at Caffè Concerto. You will manage restaurant reservations, respond to event enquiries and assist guests in selecting the most suitable venue and experience for their needs. Working closely with the Events & Reservations Manager, you will ensure that every enquiry is handled professionally, efficiently and with genuine hospitality.

Key Responsibilities

• Manage reservations and event enquiries received via telephone, email, website, social media, WhatsApp, and third‑party booking platforms, ensuring each enquiry is answered promptly, accurately and professionally.
• Assist guests with bookings for restaurant reservations, afternoon tea, celebrations, private dining, corporate functions, birthdays and group dining experiences, providing tailored recommendations based on their requirements and the facilities available across our venues.
• Prepare quotations, confirm bookings, process deposits where required, and ensure all reservation details, dietary requirements, guest preferences and special requests are accurately recorded within the reservation system.
• Communicate all event details clearly with restaurant management teams, ensuring each venue has the necessary information to deliver a seamless guest experience.
• Actively promote and upsell Caffè Concerto’s experiences and services, including celebration cakes, flowers, afternoon tea packages, drinks packages, exclusive dining experiences and seasonal promotions.
• Follow up on outstanding enquiries, maintain regular communication with prospective clients and work proactively to convert enquiries into confirmed reservations and events.
• Support the Events & Reservations Manager by welcoming prospective clients and assisting with venue show‑rounds, helping guests explore our restaurants and identify the most suitable location for their event or celebration.
• Maintain accurate records across all reservation systems, ensuring guest profiles, payments, notes and event details remain up to date while adhering to company procedures.
• Collaborate with the Marketing, Operations and Restaurant teams to ensure promotions, campaigns and special events are communicated accurately to guests and successfully delivered across all venues.

Qualifications & Experience

• Excellent communicator with strong organisational skills and the ability to manage multiple enquiries while maintaining a calm and professional approach.
• Previous experience within hospitality, reservations, guest relations, events or customer service is preferred.
• Experience using reservation systems such as SevenRooms, OpenTable, TheFork, DesignMyNight or similar platforms would be advantageous; full training will be provided for the right candidate.
• Confident use of Microsoft Office and comfortable learning new systems.
• Excellent written and spoken English with a genuine passion for hospitality.
• Warm, professional and naturally enjoys creating great experiences for guests, with commercial awareness to recognize opportunities to convert enquiries into bookings.

Benefits

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