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- Tasks: Join our team to deliver exceptional hospitality at exciting events and engage with guests.
- Company: Benugo is a vibrant hospitality company known for its inclusive culture and prestigious clients.
- Benefits: Enjoy free lunch, discounts, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team, work flexible hours, and make memorable experiences for guests.
- Qualifications: Enthusiasm, flexibility, and a commitment to excellent customer service are essential.
- Other info: Training provided, with a focus on personal development and mental health support.
Reports to: General Manager, Senior Events Manager
We are looking for an enthusiastic and flexible individual to join our hospitality team. This exciting role offers the opportunity to work a variety of hours each week, depending on business needs.
ROLE PURPOSE: To help make the delivery of our internal hospitality as smooth and successful as possible. To engage with guests, ensure efficiency and quality of service, and assist with late evening events such as silent discos.
KEY ACCOUNTABILITIES:
- General: Work within Benugo policies and procedures at all times. Support Benugo's vision around People, Product, Customers, and Profitability. Engage with the team in a collaborative and constructive manner. Demonstrate a commitment to customer service excellence and deliver according to Benugo's service standards.
- Role Specific: Deliver excellent customer service and accommodate guest requirements to the best of your ability. Ensure smooth internal operations, including setup and teardown. Be proactive in your approach. Assist in the delivery and service of canapé receptions, sit-down dinners, and daytime catering, depending on event requirements. Set up the event and assist the Event Manager with loading equipment. Lay up tables efficiently and to standard. Serve food and drinks to guests in the correct style. Interact with guests enthusiastically and politely. Maintain politeness, courtesy, and professional appearance at all times. Proactively resolve issues or complaints and involve the Event Supervisor or Manager as needed. Maintain high standards of cleanliness in line with Food Safety procedures. Work well within the team, assisting with other duties as required. Undertake staff training when necessary.
Additional Information: Benugo has fostered a culture of inclusivity and progression for all employees. We offer benefits such as:
- Free lunch on shift
- Unlimited tea and coffee on shift
- 50% discount on food and soft drinks across all locations, plus free tea and coffee on your days off
- Competitive pay rate
- Life Assurance
- Opportunities for career development within a fast-growing, exciting company with prestigious clients
- Employee discounts at various retailers and fitness providers (via Hapi app)
- Access to our Employee Assistance Programme and trained Mental Health First Aiders
If this sounds like the role for you, apply now!
Contact Detail:
Cafes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Events General Assistant - SW7
✨Tip Number 1
Familiarise yourself with Benugo's values and service standards. Understanding their commitment to customer service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your flexibility and enthusiasm for working varied hours. Highlight any previous experience in hospitality or events where you've adapted to changing schedules or demands.
✨Tip Number 3
Prepare to discuss specific examples of how you've engaged with guests in past roles. Being able to share stories about resolving issues or enhancing guest experiences can set you apart.
✨Tip Number 4
Demonstrate your teamwork skills by mentioning instances where you've collaborated effectively with colleagues. This role requires a strong team dynamic, so showing that you're a team player is crucial.
We think you need these skills to ace Hospitality Events General Assistant - SW7
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Hospitality Events General Assistant.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality or events. Highlight any customer service roles, teamwork experiences, and specific skills that relate to the job, such as food service or event setup.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated excellent customer service and teamwork in previous positions, and explain why you are a good fit for Benugo's culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Cafes
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Share experiences where you went above and beyond for guests, as this aligns with the company's commitment to customer service excellence.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Provide examples of how you've successfully worked in a team environment, especially in high-pressure situations like events or busy shifts.
✨Be Prepared for Practical Scenarios
Expect to discuss how you would handle specific situations, such as resolving guest complaints or managing event setups. Think through these scenarios beforehand and be ready to showcase your problem-solving skills.
✨Understand Benugo's Values
Familiarise yourself with Benugo's vision around People, Product, Customers, and Profitability. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
