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- Tasks: Lead our ecommerce strategy, driving sales and optimising customer engagement.
- Company: Join CafePod, the UK's go-to brand for home coffee since 2011.
- Benefits: Enjoy remote work, competitive salary, private healthcare, and a coffee machine!
- Why this job: Be part of a dynamic team that values innovation and data-driven decisions.
- Qualifications: Proven experience in ecommerce management and CRM ownership is essential.
- Other info: Monthly travel to London for team meetings and vendor visits required.
The predicted salary is between 43200 - 72000 £ per year.
CafePod was founded in 2011 to bring energy and excitement into the world of coffee at home. With more people than ever drinking coffee in the kitchen, our ambition is simple: to be the UK’s go-to brand for coffee at home. We’re direct-to-consumer specialists and sit at the intersection of great product, outstanding customer experience and data-driven growth.
You’ll be the commercial engine that activates and monetises our large, aging database via email, SMS and direct mail, while also optimising our onsite conversion journey and trading calendar.
We are a UK-based fully remote team. By being a remote team, we’ve got the great opportunity to work with talented people across the UK.
You’re a proven Ecomm manager with direct experience with hands-on CRM ownership including Email & Direct Mail — ideally in DTC/subscription context.
- Commercially astute: you live and breathe margins, LTV and ROI, and make data-driven decisions at pace.
- Demonstrable success: growing revenue from existing databases (reactivation, retention, cross-sell).
- Strong project-management skills: you can juggle multiple channels and stakeholders seamlessly.
- Excellent communicator: you translate data into clear recommendations and inspire teams to act.
- Self-starter: comfortable in a fast-moving, fully remote environment.
Commercial Trading & P&L Ownership
- Own daily, weekly and monthly trading targets — driving both acquisition and retention.
- Plan and execute the digital trading/events calendar (Black Friday, Easter, new product launches).
- Manage promotions, margin, COGS, cash flow and overall ecommerce budget to maximise ROI.
- Analyse performance (traffic, CR, AOV, LTV) and recommend high-impact optimisation.
CRM & Database Activation
- Lead CRM strategy (email, SMS & direct mail) to reactivate and monetise our existing database.
- Collaborate with the CMO on long- and short-term DTC strategy, KPIs and budget.
- Set SMART objectives and lead the ecommerce team (agency or in-house).
- Report to stakeholders on performance, risks and opportunities.
Customer Experience & On-Site Optimisation
- Ensure all digital touchpoints (email, site, ads) deliver a premium, on-brand experience.
Data & Technology
- Define and prioritise the ecommerce technology roadmap (CRM platform, CDP, personalisation tools).
- Oversee data architecture—ensuring clean customer profiles, consent compliance and robust reporting.
- A willingness to take risk & act innovatively with confidence & courage.
REMOTE WORKING REQUIREMENTS
You will be required to travel monthly to meet with the team in London. You will also be required to travel to visit vendors & suppliers in the UK when needed.
Competitive salary (£60k) ~ 25 days annual leave ~ Private Healthcare ~ Coffee Machine + lots of coffee ~ Pension Scheme
Contact Detail:
CafePod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Manager Digital Trading
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and CRM strategies, especially in the DTC/subscription model. This knowledge will help you speak confidently about how you can drive revenue and optimise customer engagement during any discussions.
✨Tip Number 2
Showcase your ability to analyse data effectively. Prepare examples of how you've used data to make decisions that improved margins or customer retention in previous roles. Being able to discuss specific metrics will demonstrate your commercial acumen.
✨Tip Number 3
Highlight your project management skills by discussing past experiences where you successfully managed multiple stakeholders and channels. This will illustrate your capability to handle the dynamic nature of the role and ensure smooth operations.
✨Tip Number 4
Prepare to discuss your approach to remote working and how you stay motivated and productive in a fully remote environment. Sharing your strategies for effective communication and collaboration will resonate well with our team culture.
We think you need these skills to ace ECommerce Manager Digital Trading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce management, CRM ownership, and data-driven decision-making. Use specific examples that demonstrate your success in growing revenue and managing trading targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and coffee. Explain how your skills align with the company's goals and culture, particularly your experience in direct-to-consumer strategies and project management.
Showcase Data-Driven Achievements: In your application, include quantifiable achievements related to margins, lifetime value, and return on investment. This will help illustrate your commercial acumen and ability to make data-driven decisions.
Highlight Remote Work Experience: Since the role is fully remote, emphasise any previous remote work experience. Discuss how you effectively communicate and collaborate with teams in a virtual environment, showcasing your self-starter attitude.
How to prepare for a job interview at CafePod
✨Showcase Your ECommerce Expertise
Make sure to highlight your previous experience in managing eCommerce platforms, especially in a direct-to-consumer context. Be prepared to discuss specific strategies you've implemented that drove revenue growth and improved customer retention.
✨Demonstrate Data-Driven Decision Making
Since the role requires a strong focus on margins, LTV, and ROI, come equipped with examples of how you've used data analytics to inform your decisions. Discuss any tools or methodologies you’ve employed to analyse performance metrics.
✨Communicate Clearly and Effectively
As an excellent communicator, you should be able to translate complex data into actionable insights. Practice explaining your past projects and results in a way that is easy to understand, ensuring you can inspire confidence in your potential team.
✨Prepare for Remote Work Dynamics
Since this is a fully remote position, be ready to discuss how you manage your time and projects effectively in a remote environment. Share any experiences you have with remote collaboration tools and how you maintain communication with your team.