At a Glance
- Tasks: Manage technical support for top retailers and ensure product quality and safety.
- Company: Join Cafea UK, a passionate coffee company with a strong international presence.
- Benefits: Competitive salary, professional development, and career growth opportunities.
- Other info: Work in a collaborative environment focused on innovation and sustainability.
- Why this job: Be part of a dynamic team making a real impact in the coffee industry.
- Qualifications: Experience in food manufacturing and strong customer management skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Cafea UK, we're passionate about coffee and committed to delivering safe, high-quality products that delight our customers and consumers. We're looking for an experienced Technical Services Manager to join our Technical team and play a key role in supporting some of the UK's leading retailers, foodservice customers and business partners. This is an exciting opportunity for a customer-focused technical professional who enjoys building relationships, managing multiple projects and ensuring products meet the highest standards of safety, legality and quality.
What you'll be doing:
- Acting as the day-to-day technical contact for our customers and manufacturing partners
- Managing customer specifications and supporting the launch of new products
- Providing technical support to National Account Managers and wider business teams
- Coordinating customer visits, audits and follow-up actions
- Managing consumer complaints and supporting investigations and trend analysis
- Ensuring supplier approvals, certifications and technical documentation are maintained
- Supporting ethical sourcing, sustainability and customer compliance requirements
- Working closely with colleagues across Technical, Commercial, Supply Chain and Operations
What we're looking for:
- Experience within a food manufacturing technical, quality or compliance role
- Strong customer-facing and stakeholder management skills
- Experience managing specifications and retailer requirements
- Excellent organisation and attention to detail
- The ability to manage multiple priorities and meet deadlines
- Strong communication and problem-solving skills
- A proactive approach and commitment to continuous improvement
- Experience working with major retailers and online specification portals would be advantageous.
Why Cafea UK?
At Cafea UK, you'll join a business that combines the agility of a local team with the strength and expertise of an international coffee group. You'll have the opportunity to work with leading retail customers, develop your technical expertise and contribute to the continued success of a well-established and respected business. We offer a competitive salary and benefits package, alongside opportunities for professional development and career growth. Our values are simple: Passion, Integrity, Innovation and Care.
Interested? Apply via LinkedIn or email us directly at recruitment@cafeauk.com for more information.
Technical Services Manager employer: Cafea UK Limited
At Cafea UK, we pride ourselves on fostering a dynamic work environment that champions passion and innovation in the coffee industry. As a Technical Services Manager, you'll not only engage with leading retailers but also benefit from a supportive culture that prioritises professional development and career advancement. With a competitive salary and a commitment to ethical sourcing and sustainability, Cafea UK is an excellent employer for those seeking meaningful and rewarding work in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and food manufacturing industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching Cafea UK and their values. Understand their commitment to quality and customer satisfaction. Tailor your responses to show how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your technical skills! Bring examples of past projects where you managed specifications or improved processes. Use real-life scenarios to demonstrate your problem-solving abilities and how you’ve handled customer complaints effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can set you apart. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Services Manager role. Highlight your experience in food manufacturing, customer-facing roles, and any relevant projects you've managed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about coffee and how your background aligns with our values of Passion, Integrity, Innovation, and Care. This is your chance to show your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing proactive approaches and commitment to continuous improvement, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at Cafea UK Limited
✨Know Your Coffee
Familiarise yourself with Cafea UK's products and their unique selling points. Understanding the coffee industry and the company's commitment to quality will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your Technical Skills
Prepare to discuss your experience in food manufacturing, particularly in technical, quality, or compliance roles. Be ready to provide specific examples of how you've managed specifications and ensured product safety and legality in previous positions.
✨Emphasise Relationship Building
Since this role involves acting as a technical contact for customers and partners, highlight your customer-facing skills. Share instances where you've successfully built relationships and collaborated with stakeholders to achieve common goals.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled consumer complaints or technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach to continuous improvement.
