At a Glance
- Tasks: Manage technical support for top retailers and ensure product quality and safety.
- Company: Join Cafea UK, a passionate coffee company with a global reach.
- Benefits: Competitive salary, professional development, and career growth opportunities.
- Other info: Work in a collaborative environment focused on innovation and sustainability.
- Why this job: Be part of a dynamic team making a real impact in the coffee industry.
- Qualifications: Experience in food manufacturing and strong customer management skills.
The predicted salary is between 40000 - 50000 £ per year.
At Cafea UK, we're passionate about coffee and committed to delivering safe, high-quality products that delight our customers and consumers. We're looking for an experienced Technical Services Manager to join our Technical team and play a key role in supporting some of the UK's leading retailers, foodservice customers and business partners. This is an exciting opportunity for a customer-focused technical professional who enjoys building relationships, managing multiple projects and ensuring products meet the highest standards of safety, legality and quality.
What you'll be doing:
- Acting as the day-to-day technical contact for our customers and manufacturing partners
- Managing customer specifications and supporting the launch of new products
- Providing technical support to National Account Managers and wider business teams
- Coordinating customer visits, audits and follow-up actions
- Managing consumer complaints and supporting investigations and trend analysis
- Ensuring supplier approvals, certifications and technical documentation are maintained
- Supporting ethical sourcing, sustainability and customer compliance requirements
- Working closely with colleagues across Technical, Commercial, Supply Chain and Operations
What we're looking for:
- Experience within a food manufacturing technical, quality or compliance role
- Strong customer-facing and stakeholder management skills
- Experience managing specifications and retailer requirements
- Excellent organisation and attention to detail
- The ability to manage multiple priorities and meet deadlines
- Strong communication and problem-solving skills
- A proactive approach and commitment to continuous improvement
- Experience working with major retailers and online specification portals would be advantageous.
Why Cafea UK?
At Cafea UK, you'll join a business that combines the agility of a local team with the strength and expertise of an international coffee group. You'll have the opportunity to work with leading retail customers, develop your technical expertise and contribute to the continued success of a well-established and respected business. We offer a competitive salary and benefits package, alongside opportunities for professional development and career growth. Our values are simple: Passion, Integrity, Innovation and Care.
Interested? Apply via LinkedIn or email us directly at recruitment@cafeauk.com for more information.
Technical Services Manager in Dunstable employer: Cafea UK Limited
At Cafea UK, we pride ourselves on fostering a dynamic work environment that champions passion and innovation in the coffee industry. As a Technical Services Manager, you'll not only engage with leading retailers but also benefit from a supportive culture that prioritises professional development and career advancement. With a competitive salary and a commitment to ethical sourcing and sustainability, Cafea UK is an exceptional employer for those seeking meaningful and rewarding employment in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Dunstable
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and food manufacturing industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Cafea UK and understand their values—Passion, Integrity, Innovation, and Care. Think about how your experience aligns with these values and be ready to share specific examples. We want to see your enthusiasm shine through!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects, especially those related to technical services and customer management. This will help us see your hands-on experience and how you can contribute to our team.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows your appreciation and keeps you fresh in our minds. Plus, it’s a great opportunity to reiterate your interest in the Technical Services Manager role!
We think you need these skills to ace Technical Services Manager in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in food manufacturing, customer-facing roles, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for coffee and your commitment to quality. Tell us why you're excited about this role and how you can contribute to our team at Cafea UK.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cafea UK Limited
✨Know Your Coffee Inside Out
Make sure you brush up on your coffee knowledge! Understand the different types of coffee beans, brewing methods, and industry trends. This will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Technical Skills
Prepare to discuss your experience in food manufacturing, quality assurance, and compliance. Be ready to provide specific examples of how you've managed specifications and ensured product safety in previous roles.
✨Demonstrate Strong Communication
Since this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. Think about how you can convey complex technical information in a way that's easy to understand for non-technical audiences.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing consumer complaints or coordinating audits. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
