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- Tasks: Join a friendly team scheduling chemotherapy appointments and supporting patient communication.
- Company: Clatterbridge Cancer Centre, a leading cancer care provider in the UK.
- Benefits: Gain valuable experience, develop new skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Strong admin skills, knowledge of Microsoft applications, and experience with patient records.
- Other info: Opportunities for training and career growth in a diverse and inclusive workplace.
The predicted salary is between 30000 - 48000 £ per year.
We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position.
Working hours: Monday - Friday shifts between 8am and 6pm (working alternate shift pattern, week 1 0800-1600, week 2 1000-1800) including some weekend & bank holidays.
About the role: An exciting opportunity has arisen in Clatterbridge Cancer Centre - Liverpool for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction. The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities. The post holder will also be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.
Main duties:
- Scheduling of complex chemotherapy appointments as per protocols.
- Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators.
- Communicate with patients regarding appointments liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding.
- Change, amend and cancel appointments at the request of the appropriate teams and patients. Allow early opportunity to escalate capacity issues in accordance with pathway targets.
- Organise interpreters where needed for patient OPD and treatment appointments.
- To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.
- Maintain and ensure 100% compliance with all mandatory training using ESR.
- To participate in all administrative and clerical duties.
- To maintain confidentiality at all times.
- To maintain multiple email boxes.
- To have a knowledge of a range of procedures and appointments across multiple services.
- Requires multitasking.
- Using multiple applications.
- Supporting other teams/areas within the Hub.
- Reception cover.
Additional information: Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis.
The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UKs leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man. Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. We are - Kind, Empowered, Responsible, Inclusive.
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Patient Services Officer in Liverpool employer: Cafe Restaurants
Contact Detail:
Cafe Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clatterbridge Cancer Centre. Understand their values and mission, and think about how you can contribute to their vision of delivering excellence in patient care.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient services and administration. Think about examples from your past experiences that showcase your skills in multitasking and communication.
✨Tip Number 3
Show your enthusiasm! During the interview, express your passion for working in healthcare and helping patients. Let them know why you want to be part of their team and how you align with their values of kindness and inclusivity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Patient Services Officer in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're genuinely excited about the role and how you can contribute to our team at Clatterbridge Cancer Centre.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in administration and patient services. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Cafe Restaurants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Officer. Familiarise yourself with the scheduling of chemotherapy appointments and the importance of timely communication with patients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Admin Skills
Since excellent administration skills are crucial for this position, be prepared to discuss your experience with Microsoft applications and managing patient records. Bring examples of how you've successfully handled complex administrative tasks in the past to highlight your capabilities.
✨Emphasise Teamwork and Communication
As a Patient Services Officer, you'll be part of a large team. Be ready to share examples of how you've worked effectively in a team environment and communicated with various stakeholders. Highlight any experience you have in liaising with clinicians or dealing with patient queries.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding appointment scheduling and handling patient concerns. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and actions.
