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- Tasks: Lead a dynamic team managing reservations and events across multiple venues.
- Company: Join the Angela Hartnett Restaurant Group, known for its diverse and inclusive culture.
- Benefits: Enjoy opportunities for growth, creativity, and a supportive family-like environment.
- Why this job: Be part of a vibrant team that values individuality and encourages new ideas.
- Qualifications: Experience in reservations, events, and sales is essential; strong communication skills are a must.
- Other info: Show us your personality and passion in your cover letter!
The predicted salary is between 36000 - 60000 £ per year.
Angela Hartnett and the team are offering an exciting opportunity to join our family in a Head of Reservations and Events role. We are committed to investing in our people and fostering a strong sense of family and mutual respect. We celebrate individuality and diversity with our teams coming from all over the world. You will have the opportunity to develop, progress and learn from our inspiring leaders, who encourage creativity and welcome new ideas.
Key Responsibilities
- Lead and manage a team of Reservation & Event Coordinators
- Proactively drive business and develop client relationships
- Oversee reservations and event enquiries across multiple venues
- Utilise SevenRooms for reservations, user accounts, and restaurant settings
- Manage WordPress updates for website content, including menus and event pages
- Handle front-of-house duties and provide training for hosts and management
- Coordinate private dining and exclusive hire bookings
- Attend senior meetings and site level operations meetings
- Respond to guest reviews and reception emails across multiple sites
- Conduct venue viewings and manage PDR forecasts
- Reconcile monthly deposits and maintain the concierge database
- Organise ticketed events, including book club setups
- Manage promotional materials such as brochures and leaflets
- Assist with exclusive off-site catering requests
- Set up Spitfire phone systems and ensure smooth call handling
- Oversee ordering of event-related materials, including menus and books
To join us as a successful Head of Reservation and Events will:
- Proven experience in reservations, events and sales
- Possess strong business acumen
- Have strong knowledge of SevenRooms and its functionalities
- Have experience using WordPress for websites and menu updates
- Possess prior front-of-house experience in a high-volume hospitality environment setting
- Demonstrate proficiency in managing both small and large-scale events
- Be detail-oriented, highly organised, and able to multitask in a fast-paced environment
- Have excellent communication and customer service skills
Beyond skills, we are looking for a proactive Head of Reservations and Events with heart and personality, who believes they can make a difference to our team at Angela Hartnett Restaurants. If this sounds like you, please apply with a cover letter telling us how you believe you can make a difference in your role as a Head of Reservations and Events at Angela Hartnett Restaurants and why you’d love to be a part of our family.
Head of Reservations and Events employer: Cafe Murano
Contact Detail:
Cafe Murano Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations and Events
✨Tip Number 1
Familiarise yourself with SevenRooms, as it's a key tool for the role. Consider exploring online tutorials or forums to understand its functionalities better, which will help you stand out during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in reservations and events. Attend industry events or join relevant online groups to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Showcase your understanding of the Angela Hartnett brand and its values. Research the restaurant group’s history, mission, and recent events to demonstrate your genuine interest and alignment with their culture during discussions.
✨Tip Number 4
Prepare examples of how you've successfully managed both small and large-scale events in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving skills and experience.
We think you need these skills to ace Head of Reservations and Events
Some tips for your application 🫡
Tailor Your Cover Letter: Craft a personalised cover letter that highlights your relevant experience in reservations and events. Make sure to explain how your skills align with the responsibilities outlined in the job description, and express your enthusiasm for joining the Angela Hartnett Restaurant Group.
Showcase Relevant Experience: In your CV, emphasise your proven experience in reservations, events, and sales. Include specific examples of how you've successfully managed both small and large-scale events, as well as your familiarity with SevenRooms and WordPress.
Highlight Soft Skills: Since the role requires excellent communication and customer service skills, be sure to include examples that demonstrate your ability to interact positively with clients and team members. Mention any experience you have in training or leading teams.
Proofread Your Application: Before submitting your application, carefully proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a fast-paced hospitality environment.
How to prepare for a job interview at Cafe Murano
✨Showcase Your Leadership Skills
As a Head of Reservations and Events, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Demonstrate Your Knowledge of SevenRooms
Since the role requires strong knowledge of SevenRooms, make sure you can talk about your experience with this platform. Discuss how you've used it to enhance customer experiences or streamline operations in previous roles. If you're familiar with its functionalities, share specific examples.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Prepare scenarios where you've successfully managed events or reservations under tight deadlines or challenging circumstances, showcasing your organisational skills and attention to detail.
✨Express Your Passion for Hospitality
Angela Hartnett Restaurant Group values individuality and a sense of family. Share your passion for the hospitality industry and how you connect with guests. Discuss why you want to be part of their team and how you can contribute to their culture of creativity and respect.
