Café du Monde Ltd is a long-established specialist coffee and tea company, founded in 1989. We supply and support hospitality businesses across the UK with premium coffee, tea, beverage equipment and technical service.
As our customer base continues to grow, we are looking for an experienced Service Engineer to join our team, covering London and the surrounding counties across the South of England.
The Role
About Café du Monde
Café du Monde Ltd is a long-established specialist coffee and tea company, founded in 1989. We supply and support hospitality businesses across the UK with premium coffee, tea, beverage equipment and technical service.
As our customer base continues to grow, we are looking for an experienced Service Engineer to join our team, covering London and the surrounding counties across the South of England.
The Role
This is a field-based role, with the majority of your time spent travelling directly to customer sites across London and the South of England. The role is not office-based at our Borough Green headquarters.
You will be responsible for the installation, servicing, maintenance and repair of commercial coffee and beverage equipment at customer locations.
Typical responsibilities will include:
- Diagnosing and repairing faults on commercial coffee and beverage equipment
- Carrying out preventative maintenance and scheduled servicing
- Installing and commissioning new equipment
- Responding to customer breakdowns and service calls
- Completing safety checks and ensuring equipment is operating correctly
- Providing customers with basic equipment and cleaning guidance
- Accurately recording work completed, parts used and follow-up requirements
- Managing van stock, tools and spare parts
- Maintaining a professional and helpful approach when working at customer sites
About You
We are looking for someone who is technically capable, reliable and comfortable working independently in a field-based environment.
Ideally you will have:
- Previous experience in field service, maintenance or repair
- Experience working with electro-mechanical, catering or beverage equipment
- Strong fault-finding and troubleshooting skills
- Good electrical and mechanical knowledge
- A practical, methodical approach to problem solving
- Excellent communication and customer service skills
- The ability to manage your own workload and service schedule
- A full UK driving licence
Previous experience servicing commercial coffee machines, bean-to-cup machines or catering equipment would be a significant advantage, although training can be provided for the right candidate with relevant technical experience.
What We Offer
- Competitive salary, dependent on experience
- Company vehicle
- Company phone and required tools/equipment
- Full product and equipment training
- Company pension
- Holiday entitlement
- Support from an experienced operations and customer service team
- A varied role within an established, growing business with a strong and supportive team culture
Location: Field-based, covering London and surrounding counties across the South of England.
Employment: Full-time, permanent
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