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- Tasks: Support the Family Court team by managing cases and providing essential admin support.
- Company: Join a dedicated team in Sheffield making a difference in family services.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Why this job: Be part of a team that directly impacts families and children in need.
- Qualifications: Relevant qualification or experience in business administration and strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting a Business Services Officer working within our team based in Sheffield. As a Business Services Officer, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.
Responsibilities:
- Monitoring case progression
- Receiving referrals from the Court or Cafcass Intake Team
- Creating, updating, and closing cases within our case management system
- Sending letters and information packs to children and families
- Identifying any missing information and following up as required
- Receiving and dealing with telephone enquiries
- Meeting and greeting visitors, including children and families
- General admin support
- Completing office-based health and safety checks including first aid and fire marshal duties (training will be provided)
- Availability to attend the Sheffield office on a regular basis and participate in regular 1:1 time with manager
Qualifications:
- A relevant qualification in business administration (e.g. NVQ2), willingness to work towards a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic/intermediate level
- Clear, confident communicator via email, phone, and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast-moving environment with strict deadlines
Business Services Officer in Sheffield employer: Cafcass
Contact Detail:
Cafcass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working as Business Services Officers. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and administrative support. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss how your experience aligns with the responsibilities of a Business Services Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Services Officer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Business Services Officer role. We want to see how your background fits with what we do, so don’t be shy about showcasing your admin skills and any experience with case management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves dealing with families and children. Make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Cafcass
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Services Officer. Familiarise yourself with case management systems and the specific tasks mentioned in the job description, like monitoring case progression and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Business Services Officer, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, whether via email, phone, or face-to-face. Practising common interview questions can help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Your Team Spirit
This role requires someone who thrives in a team environment. Think of instances where you've successfully collaborated with others to achieve a goal. Be ready to share these experiences, as it shows you're not just a lone wolf but someone who can contribute positively to the team dynamic.
✨Prepare for the Fast-Paced Environment
The job involves prioritising work in a fast-moving environment, so be prepared to discuss how you manage your time and handle multiple tasks. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences related to meeting deadlines and managing workload.