Business Service Officer in North East

We are recruiting for the role of Business Services Officer in our team covering Newcastle. In this role, you will play a key part in supporting our teams and colleagues when they are in the office, such as our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Therefore, whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the Newcastle office on a regular basis.

If you join us, you can expect to have regular 1:1 time with your manager, especially during your induction, balancing remote and in-person interactions to provide both flexibility and opportunities to form connections. If shortlisted, the hiring manager will provide more insight into what a typical week or month might look like should you join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service that promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us. As a Business Services Officer, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Your tasks will include:

• Monitoring case progression
• Receiving referrals from the Court or Cafcass Intake Team
• Creating/updating/closing cases within our case management system
• Sending letters and information packs to service users
• Identifying any missing information and following up as required
• Receiving and dealing with telephone enquiries
• Meeting and greeting visitors, including service users
• General admin support

What we’re looking for:

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic/intermediate level
• Clear, confident communicator via email, phone, and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines

Next steps/timelines: If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit; you can start it and come back to amend your responses/update your CV, just make sure you return before the closing date to submit.

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page. If you wish to speak with a member of the team for more specific information, you can contact Michelle Berridge from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Peter Nendick if your questions relate more to the role, providing your contact information and best times/methods to get hold of you.

Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application, you can highlight any concerns or questions about the pre-employment checks, and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence, an individual assessment will be completed.