Service Manager in Coventry

We are recruiting for the role of Service Manager across our A12 operational service area on a permanent basis. Whilst this role is part of a team based from our Birmingham office, our teams work flexibly and remotely, therefore your proximity to the office doesn’t always have to be a critical consideration.

A once‑in‑a‑generation opportunity to practice social work differently. Family justice is changing, and Cafcass is at the heart of that change. With the national rollout of Child Focused Courts, we are leading a transformation in how children’s voices are heard and how decisions are made in family proceedings. Child Focused Courts place children’s safety, wellbeing and lived experience at the centre of decision-making from the very start of proceedings. This problem‑solving, less adversarial approach allows decisions to be informed earlier by a clear understanding of children’s experiences, including through the preparation of Child Impact Reports.

The role at a glance:

• Undertake direct work with children and families involved in family court proceedings
• Ensure children’s voices are heard clearly and influence judicial decision‑making
• Collaborate closely with judges, legal professionals and partner agencies
• Practise social work that is purposeful, evidence‑informed and values‑led

Many practitioners involved in early Child Focused Court pilots describe this way of working as professionally rewarding, aligned with core social work values, and genuinely impactful for children. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Being a Service Manager is very rewarding but as you would expect, challenging too. As well as being registered with Social Work England, you’ll be organised, resilient, empathetic, supportive and able to work independently.

… and what we’re looking for:

• Expert knowledge of children’s social work, including safeguarding, statutory and assessment frameworks
• A track record of highly effective practice management or supervisory experience
• Demonstrable experience of being a practice educator with the skills to continuously monitor, manage, develop and improve team and individual performance
• Proven ability to establish strong and effective networks with other agencies
• Experience of leading individuals and teams through change

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

We look forward to hearing from you. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS).