Business Services Team Leader in Chelmsford

We are recruiting for the role of Business Services Team Leader in our team covering the East Midlands area. Your office base can be Stevenage, Peterborough or Chelmsford, with a willingness to travel across the whole East Midlands region when required. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

As a Business Services Team Leader, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers:

• Monitoring case progression
• Receiving referrals from the Court or Cafcass Intake Team
• Creating / updating / closing cases within our case management system
• Sending letters and information packs to service users
• Identifying any missing information and following up as required
• Receiving and dealing with telephone enquiries
• Meeting and greeting visitors, including service users
• General admin support
• Completing office-based health and safety checks including first aid and fire marshal duties (training will be provided) and supporting site maintenance and general good office housekeeping.

A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role is required. You should be confident and capable of using MS Office applications to a basic/intermediate level, a clear, confident communicator via email, phone and in person, someone who thrives working in a team, able to prioritise work in a fast-moving environment with strict deadlines, and able to lead people, collaborate positively and champion growth and innovation.

We are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England. Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 130,000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard.

The wellbeing of our colleagues is something we are truly passionate about, as demonstrated by everyone having four dedicated, additional days per year when they are encouraged to spend time focusing on their health and wellbeing. Colleagues can also have a health and wellbeing cash plan, for which Cafcass pays the basic premium, allowing them to claim back some costs of routine health expenses, including dental check-ups, eye tests, physiotherapy sessions and more. Overall, we foster a holistic approach to supporting our colleagues, benefitting physical, mental and financial health.

This commitment highlights our dedication to employing, training, retaining, and developing the careers of our colleagues with disabilities. Our Diversity Networks provide a safe space for colleagues with shared aspects of identity and lived experience - supported by allies across the organisation. The networks help ensure we provide an inclusive working environment and a service which promotes the diversity and uniqueness of children and families from all backgrounds.

We look forward to helping you learn more about Together should you join us.