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- Tasks: Support Family Court Advisers by managing and progressing cases effectively.
- Company: Diverse and inclusive organisation committed to supporting families.
- Benefits: Flexible hybrid working, supportive team environment, and career development opportunities.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Relevant business administration qualification or willingness to learn, plus experience in a similar role.
- Other info: Join a team that values diversity and offers reasonable adjustments for all.
The predicted salary is between 28800 - 48000 £ per year.
We are recruiting for the role of Business Services Officer in our team(s) covering the Southwest area. Your work will support the local Family Court Advisers and Service Managers by ensuring the effective management and progression of cases. The role is based in the Bristol office but offers a flexible hybrid working arrangement. We are a diverse, inclusive organisation that values the voices of children and families from all backgrounds.
Responsibilities
- Monitor case progression
- Receive referrals from the Court or Cafcass Intake Team
- Create, update and close cases within our case management system
- Send letters and information packs to service users
- Identify any missing information and follow‑up as required
- Receive and deal with telephone enquiries
- Meet and greet visitors, including service users
- Provide general administrative support to the team
Qualifications
- Relevant qualification in business administration (e.g., NVQ2) or willingness to work towards a qualification
- Significant experience in a similar role
- Confident and capable of using MS Office applications to a basic/intermediate level
- Clear, confident communicator via email, phone and in person
- Team‑player who thrives in a collaborative environment
- Able to prioritise work in a fast‑moving environment with strict deadlines
- Interest in mental health issues (not a requirement but desirable)
Contact Information
If you wish to speak with a member of the team for more specific information you can contact Paola Evans (HR Resourcing) at paola.evans-solar for HR or recruitment queries, or Louise Stockton (role‑specific) at louise.stockton with your contact details and preferred times.
Equality, Diversity and Inclusion
We are proud of our commitment to a diverse workforce, including people with disabilities and mental health conditions. We actively cultivate an inclusive environment and welcome applications from individuals of all backgrounds. We are a disability‑confident leader and provide reasonable adjustments as needed. We encourage candidates who identify as LGBTQ+ and support neurodivergent colleagues.
Business Services Officer in Bristol employer: Cafcass
Contact Detail:
Cafcass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in roles similar to the Business Services Officer. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and administrative support. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with MS Office applications and any case management systems you might encounter. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our diverse and inclusive team.
We think you need these skills to ace Business Services Officer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Services Officer role. Highlight your relevant experience and skills that match the job description, especially your ability to manage cases and communicate effectively.
Showcase Your Team Spirit: We love a good team player! In your application, mention any experiences where you've collaborated with others or supported a team. This will show us that you thrive in a collaborative environment, which is key for this role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your writing is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cafcass
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Services Officer. Familiarise yourself with case management systems and the specific tasks mentioned in the job description, like monitoring case progression and handling referrals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Business Services Officer, clear communication is key. Prepare examples of how you've effectively communicated with colleagues or service users in the past. Whether it’s through email, phone, or face-to-face, being able to articulate your thoughts clearly will impress the interviewers.
✨Highlight Your Team Spirit
This role requires a collaborative approach, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to a team project or supported colleagues, showcasing your ability to thrive in a diverse and inclusive environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks under pressure. Think of scenarios where you had to manage multiple deadlines or deal with missing information. Practising these responses will help you feel more confident during the interview.
