At a Glance
- Tasks: Support families through complaints and correspondence, engaging with various stakeholders.
- Company: Cafcass, a diverse and inclusive organisation focused on children's voices in family courts.
- Benefits: Hybrid working, extensive wellbeing support, and excellent benefits.
- Other info: Flexible working with opportunities for travel and professional development.
- Why this job: Make a real difference in children's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer-focused roles and strong communication skills.
The predicted salary is between 37338 - 46000 £ per year.
We are recruiting for two Caseworkers within our Complaints and Correspondence team covering work across the organisation. This role is part of a team that works flexibly and remotely; your location doesn't always have to be a critical consideration. However, there may be travel requirements occasionally to our Cafcass offices, across the region, for training and development meetings.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service that promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
Cafcass provides an independent voice for children in the family courts. Children, and the people who matter most to them, are at the centre of our work. By joining our Complaints and Correspondence team as a Caseworker you will undertake a variety of work from supporting families through their complaint or correspondence journey to promoting improved engagement across a mixed portfolio of stakeholders: Ombudsman, MPs or our colleagues in other government functions to name a few.
Some of your tasks will include taking ownership and responsibility for your own caseload whilst interacting with families or their representatives. You'll also work with a range of colleagues across Cafcass, identifying appropriate subject matter and looking up information to reflect Cafcass' key messages and policy positions.
If you consider yourself a problem solver, if you're curious and want to get to the bottom of things, this role will provide engagement and reward.
And What We're Looking For.
Drawing on your expertise in a customer-focused environment you will:
- Be able to manage your caseload and take ownership of the end-to-end journey for each complaint or piece of correspondence, with support from your colleagues.
- Adapt your approach to suit the family member, colleague or stakeholder you are working with, in a professional and compassionate manner.
- Sensitively and compassionately communicate via email and phone to obtain relevant information to support the resolution of complaints and other correspondence.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing Date: 30th July 2026
Initial Interview: W.C. 3rd August 2026
Final/Assessment Interview: 12 August 2026 - In Person Interview (Gray's Inn Road, London)
We understand you may benefit from finding out more to help you decide to apply. There is a lot of information available at Cafcass Careers but if there is something else you need to find out more about, you can either contact Narinder Kaur at Narinder.Kaur2@cafcass.gov.uk from our HR Resourcing team if your query is to do with the recruitment process or is HR-related, or contact Mary Stimson, Deputy Head of Complaints & Correspondence Team at Mary.Stimson@Cafcass.gov.uk if your questions relate more to the role, providing your contact information and best times/methods to get hold of you.
We look forward to hearing from you.
Caseworker in Wideopen employer: Cafcass (Children and Family Court Advisory and Support Service)
Cafcass is an exceptional employer that prioritises the welfare of children and families while fostering a supportive and collaborative work environment. With a strong commitment to employee development, we offer numerous growth opportunities for social workers, alongside a flexible hybrid working model that promotes work-life balance in the vibrant North East region. Join us to make a meaningful impact in the lives of children and families, while enjoying a culture that values your contributions and professional growth.
Contact Details:
Cafcass (Children and Family Court Advisory and Support Service) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker in Wideopen
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Cafcass (Children and Family Court Advisory and Support Service).
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Cafcass (Children and Family Court Advisory and Support Service)!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Cafcass (Children and Family Court Advisory and Support Service), will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Cafcass (Children and Family Court Advisory and Support Service) or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Caseworker in Wideopen
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Cafcass (Children and Family Court Advisory and Support Service):Before hitting send, make sure to tailor your application specifically to Cafcass (Children and Family Court Advisory and Support Service)! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Cafcass (Children and Family Court Advisory and Support Service)
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
