Transactional Services Officer

We are recruiting for the role of Transactional Services Officer in our Associates and CSSU Team covering the Coventry area.

There is one permanent position and one secondment until 31/09/2026.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

This role is part of a team based from our office in the National Business Centre in Coventry, with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role…

As an Transactional Services Officer you will provide a strong supportive backbone to the organisation by the delivery of highly effective and efficient transactional services which facilitates innovation and expertly transforms a range of inputs into high quality outputs to equip front-line staff with the resources to champion the best interests of children involved in family proceedings.

Joining Our Associates And CCSU Team, You Will Help To Support The Smooth Running Of Our Services Including Some Of The Below Tasks

• Allocating cases to self-employer Associates Family Court Advisers
• Raising contracts for Associates Family Court Advisers
• Completing all administrative tasks and updating records as required.
• Sending costs approval to Service Managers
• Sending cases for closures to Service Managers and the local team
• Recording entries on spreadsheet as appropriate.
• Supporting effective service delivery of the organisation by dealing with Associates enquiries over telephone and email
• Completing planning together referrals for parents
• Completing attendance and non-attendance
• Processing DNA requests

… And What We’re Looking For.

• Ability to work well under pressure and without supervision
• Excellent attention to detail
• Ability to multitask and handle highly demanding situations.
• Good written and verbal communication skills
• Comprehensive knowledge of Microsoft
• Excellent time keeping
• Excellent team player

Next steps / timelines

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Closing Date: 7 October 2025

Final Interview: 17 & 20 October 2025

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can contact Carolyn Knapp carolyn.knapp@cafcass.gov.uk from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.

Cafcass is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children and young people and expect all our employees to share this commitment.