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- Tasks: Support teams and colleagues in a dynamic office environment while managing case progression.
- Company: Join a diverse and inclusive organisation dedicated to making a difference.
- Benefits: Flexible working hours, wellbeing support, and opportunities for professional growth.
- Other info: Enjoy a collaborative atmosphere with excellent career development opportunities.
- Why this job: Make a real impact by supporting social workers and families in need.
- Qualifications: Relevant qualification or experience in business administration and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We’re recruiting a Part Time Business Services Officer (18.5 hours a week) working within our team based in Swindon. In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the Swindon office on a regular basis. During induction you will have regular 1:1 time with your manager, with a balance between remote and in‑person work to provide flexibility and opportunities to build connections.
Responsibilities
- Monitoring case progression
- Receiving referrals from the Court or Cafcass Intake Team
- Creating / updating / closing cases within our case management system
- Sending letters and information packs to children and families
- Identifying any missing information and following up as required
- Receiving and dealing with telephone enquiries
- Meeting and greeting visitors, including children and families
- General admin support
- Completing office‑based health and safety checks including first aid and fire marshal duties (training will be provided)
Qualifications
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic / intermediate level
- Clear, confident communicator via email, phone and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast‑moving environment with strict deadlines
Benefits
We provide extensive wellbeing support for colleagues, as well as excellent benefits.
EEO / Diversity Statement
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
Pre‑employment Checks
Please be advised successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
Business Service Officer - Part Time in Swindon employer: Cafcass (Children and Family Court Advisory and Support Service)
Contact Detail:
Cafcass (Children and Family Court Advisory and Support Service) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Service Officer - Part Time in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Business Service Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to teamwork and communication. We all know that being a clear communicator is key, so think of examples from your past that showcase your skills in these areas.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you're excited about supporting social workers and working with children and families. Your passion can really set you apart!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the position.
We think you need these skills to ace Business Service Officer - Part Time in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Services Officer. We want to see how you can support our teams effectively, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your qualifications and experiences without any confusion.
Show Your Team Spirit: Since this role involves working closely with others, let us know about your teamwork experiences. Share examples of how you've collaborated in the past, as we’re keen to find someone who thrives in a team environment like ours!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cafcass (Children and Family Court Advisory and Support Service)
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Business Service Officer. Familiarise yourself with tasks like monitoring case progression and handling enquiries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a key part of this role involves interacting with social workers, children, and families, practice clear and confident communication. Prepare examples of how you've effectively communicated in previous roles, whether via email, phone, or face-to-face.
✨Demonstrate Team Spirit
This position thrives on teamwork, so be ready to discuss how you’ve collaborated with others in past jobs. Share specific instances where you contributed to a team’s success, especially in fast-paced environments.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as dealing with missing information or managing multiple tasks under tight deadlines. Practising your responses to these situations can help you feel more confident and prepared.