Business Services Team Leader in Leeds

We are recruiting for the role of Business Services Team Leader in our teams covering Leeds or Manchester. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively we can be the voice of children and young people when the family court makes critical decisions about their futures. This role is based in either Leeds or Manchester, but regular attendance across the offices is required. We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience. We especially welcome applications from people from diverse backgrounds because we strive to reflect the diversity of the children and families we work with. We provide extensive wellbeing support for colleagues, as well as excellent benefits to encourage you to join us.

Responsibilities:

• Monitoring case progression
• Receiving referrals from the Court or Cafcass Intake Team
• Creating, updating, and closing cases within our case management system
• Sending letters and information packs to service users
• Identifying missing information and following up as required
• Receiving and dealing with telephone enquiries
• Meeting and greeting visitors, including service users
• Providing general administrative support
• Completing office-based health and safety checks, including first aid and fire marshal duties (training will be provided)

What We’re Looking For:

• A relevant qualification in business administration (e.g., NVQ2), willingness to work towards a qualification, and/or significant experience in a similar role
• Confidence and capability using MS Office applications to a basic or intermediate level
• Clear, confident communication via email, phone, and in person
• A team‑player who thrives in a team environment
• Able to prioritise work in a fast‑moving environment with strict deadlines

Pre‑engagement checks: Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, if an individual has a declared criminal offence an individual assessment will be completed.

Benefits:

• Generous holidays – 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment; holidays can be sold if you do not need them
• Excellent pension – 13.7% employer contribution to the Local Government Pension scheme, potentially building on your current pension
• Flexible working – most colleagues work in a hybrid way; we accommodate flexible working requests such as 9‑day fortnights
• Exclusive discounts – generous discounts with a wide range of companies covering leisure, technology, travel, personal finance, fashion, and supermarkets
• Professional fees – Social work colleagues have their annual Social Work England membership fees reimbursed
• Car leasing schemes – personal car leasing scheme providing vehicles at competitive rates through a third party

We are a disability confident leader and invite you to join our team. We are committed to actively recruiting individuals with disabilities, including non‑visible disabilities and mental health conditions, and we provide reasonable adjustments as needed. Our Diversity Networks provide a safe space for colleagues with shared aspects of identity and lived experience, supported by allies across the organisation. We are proud to be a Disability confident leader, and we welcome applicants from diverse backgrounds to ensure our workforce reflects the diversity of the children and families we serve.