At a Glance
- Tasks: Support the team by delivering efficient transactional services for children's family court cases.
- Company: Join a diverse and inclusive organisation dedicated to advocating for children and young people.
- Benefits: Enjoy hybrid working, extensive wellbeing support, and excellent benefits.
- Other info: Flexible working options and opportunities for personal growth await you.
- Why this job: Make a real difference in children's lives while developing your skills in a supportive environment.
- Qualifications: Strong planning, attention to detail, and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a 12-month secondment role of Transactional Services Officer in our Post Exceptions Team. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support so that individuals and collectively we can be the voice of children and young people when the family court makes critical decisions about their futures. Whilst this role is part of a team based from our office in National Business Centre, Coventry, our teams work flexibly and remotely, so proximity to the office is not always a critical consideration.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Responsibilities
- As an Administrator, you will provide a strong supportive backbone to the organisation by delivery of highly effective and efficient transactional services which facilitates innovation and expertly transforms a range of inputs into high quality outputs to equip front-line staff with the resources to champion the best interests of children involved in family proceedings.
- Answering any queries regarding post received or how it has been handled - queries can vary from the call centre, any Cafcass staff, the courts, LA and police authorities.
- Processing all post and emails that are received into our exceptions handling systems and inboxes.
- Validating documents and uploading them to the correct case files and to alert the correct team for them to action.
- Reviewing court orders for closed cases, checking if work for Cafcass is required.
- Processing any returned post received back from the address or royal mail, and investigating why the post has been returned, alerting the appropriate people.
Qualifications
- Able to plan and complete work to agreed timescales, prioritising appropriately.
- Resilient and able to adapt to a changing environment.
- Excellent attention to detail.
- Good written and verbal communication skills.
- Comprehensive knowledge of Microsoft packages.
- The ability to work independently and contribute to the team effectively.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
Transactional Services Officer - 12 Months Secondment in Coventry employer: Cafcass (Children and Family Court Advisory and Support Service)
At Cafcass, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that empowers our colleagues to make a meaningful impact in the lives of children and families. With a strong focus on employee wellbeing, flexible working arrangements, and opportunities for professional growth, our team in Coventry is dedicated to championing diversity and ensuring that every voice is heard. Join us to be part of a dynamic organisation that values your contributions and fosters a culture of collaboration and respect.
Contact Details:
Cafcass (Children and Family Court Advisory and Support Service) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transactional Services Officer - 12 Months Secondment in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Cafcass or similar organisations. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching common questions for transactional services roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled similar tasks in the past, especially around attention to detail and communication. We love hearing about real-life experiences that demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our diverse and inclusive team.
We think you need these skills to ace Transactional Services Officer - 12 Months Secondment in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Transactional Services Officer. We want to see how you can contribute to our mission of supporting children and families.
Showcase Your Attention to Detail:Since this role requires excellent attention to detail, be sure to demonstrate this in your application. Whether it’s through your writing or examples from your past work, we need to know you can handle the nitty-gritty!
Communicate Clearly:Good written communication is key for this position. Keep your application clear and concise, and don’t forget to proofread! We appreciate well-structured applications that are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Cafcass (Children and Family Court Advisory and Support Service)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Transactional Services Officer. Familiarise yourself with the key tasks mentioned in the job description, like processing post and validating documents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves answering queries from various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your verbal and written communication skills, which are crucial for the position.
✨Demonstrate Your Attention to Detail
Attention to detail is key in this role. Bring examples of past work where your meticulousness made a difference, whether it was catching an error or ensuring accuracy in documentation. You could even prepare a small task related to document validation to showcase your skills during the interview.
✨Embrace Flexibility and Resilience
The job requires adapting to a changing environment, so be ready to discuss how you've handled change in the past. Share specific instances where you successfully navigated challenges or adapted your approach. This will show that you can thrive in a hybrid working model and contribute positively to the team.
