Business Service Officer

Join to apply for the Business Service Officer role at Cafcass (Children and Family Court Advisory and Support Service). We are recruiting for a Business Service Officer on a fixed‑term basis until 31st March 2026 in our Derby office. We trust and empower colleagues to work in a hybrid way, providing resources, equipment and support so that, individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, and we especially welcome applications from people from diverse backgrounds. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

About the role

As a Business Services Officer, you will contribute to the effective and efficient management and progression of cases, providing administrative support to Local Family Court Advisers and Service Managers. Your tasks will include:

• Monitoring case progression
• Receiving referrals from the Court or Cafcass Intake Team
• Creating, updating and closing cases within our case management system
• Sending letters and information packs to service users
• Identifying missing information and following up as required
• Receiving and dealing with telephone enquiries
• Meeting and greeting visitors, including service users
• General administrative support

Qualifications

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic or intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast‑moving environment with strict deadlines

Next steps / timelines

Our application process is straightforward and quick to complete. You can start your application, return later to add details or update your CV, and just ensure you submit before the closing date.

Closing Date: 11 January 2026

Final Interview: Week commencing 19 January 2026

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and learn about Cafcass on our Careers page. If you wish to speak with a member of the team for more specific information, you can contact Michelle Berridge at Michelle.Berridge@cafcass.gov.uk for HR related or recruitment queries, or Jen McDermott at jennifer.mcdermott@cafcass.gov.uk for role‑specific enquiries. Provide your contact information and preferred times/methods to get in touch. We look forward to hearing from you.

Please note that successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, if an individual has a declared criminal offence, a detailed assessment will be completed. Further information can be found by viewing the Cafcass DBS policy.