At a Glance
- Tasks: Support Local Family Court Advisers and manage case progression efficiently.
- Company: A diverse and inclusive organisation focused on wellbeing and support.
- Benefits: Flexible working, remote options, and extensive wellbeing support.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Relevant qualification or experience in business administration; confident communicator.
The predicted salary is between 24000 - 28000 £ per year.
As a Business Services Officer you will provide administrative support to Local Family Court Advisers and Service Managers, contributing to the effective and efficient management and progression of cases.
Key Responsibilities
- Monitor case progression.
- Receive referrals from the Court or Cafcass Intake Team.
- Create, update, and close cases within our case management system.
- Send letters and information packs to children and families.
- Identify missing information and follow up as required.
- Receive and deal with telephone enquiries.
- Meet and greet visitors, including children and families.
- Provide general administrative support.
Qualifications and Experience
- A relevant qualification in business administration (e.g., NVQ2) or willingness to work towards a qualification and/or significant experience in a similar role.
- Confident and capable of using MS Office applications at a basic to intermediate level.
- Clear, confident communicator via email, phone, and in person.
- Someone who thrives working in a team.
- Able to prioritise work in a fast‑moving environment with strict deadlines.
Employment Details
Full‑time Business Services Officer on a Fixed Term Basis (until 31/05/2027) based in the Blackburn area. The role offers flexible working, including some remote working, but requires regular presence in the Blackburn office.
Benefits and Working Environment
We provide extensive wellbeing support for colleagues, as well as excellent benefits. We are a diverse, inclusive organisation that creates a safe space for colleagues with shared aspects of identity and lived experience. We especially welcome applications from people from diverse backgrounds as we strive to reflect the diversity of the children and families we work with.
Business Service Officer in Blackburn employer: Cafcass (Children and Family Court Advisory and Support Service)
As a Business Services Officer in Blackburn, you will join a supportive and inclusive team dedicated to making a positive impact on the lives of children and families. Our organisation prioritises employee wellbeing, offering flexible working arrangements and opportunities for professional growth, ensuring that you can thrive both personally and professionally in a dynamic environment.
Contact Details:
Cafcass (Children and Family Court Advisory and Support Service) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Service Officer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working as Business Service Officers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative support and case management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your work or achievements to the interview. Whether it’s a project you managed or a problem you solved, tangible evidence can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Service Officer in Blackburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Services Officer role. Highlight your relevant experience in administrative support and your ability to manage case progression effectively.
Showcase Your Communication Skills:Since clear communication is key, give examples of how you've successfully communicated with colleagues, clients, or families in previous roles. This will show us you're a confident communicator, both in writing and verbally.
Demonstrate Team Spirit:We love team players! Share experiences where you’ve collaborated with others to achieve a common goal. This will help us see how you thrive in a team environment, which is essential for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Cafcass (Children and Family Court Advisory and Support Service)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Services Officer. Familiarise yourself with case management systems and the administrative tasks involved. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Business Services Officer, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, whether via email, phone, or face-to-face. Practising common interview questions can help you articulate your thoughts clearly during the interview.
✨Demonstrate Team Spirit
This role requires someone who thrives in a team environment. Be ready to share experiences where you've collaborated successfully with others. Highlight your ability to support colleagues and contribute positively to a team dynamic, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks under pressure. Think of specific situations from your past experience where you had to manage multiple deadlines or handle difficult enquiries, and be ready to discuss how you approached them.
