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- Tasks: Lead a team of Family Court Advisers and ensure top-notch case supervision.
- Company: Join Cafcass, the voice for children in family court cases across England.
- Benefits: Enjoy 28 days holiday, flexible working, and a fantastic pension scheme.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: Must be registered with Social Work England and have supervisory experience.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Assistant Service Manager – Flexible London Location
We are recruiting for the role of Assistant Service Manager in our Private Law team covering the Croydon or Grays Inn Road area. The role is part of a team based from our office in Croydon or Grays Inn Road. It requires regular travel to the Croydon office. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support for individuals and teams to be the voice of children and young people when the family court makes critical decisions about their futures.
About the role
As an Assistant Service Manager you will manage a team of Family Court Advisers and ensure high-quality reflective case supervision. You will uphold the values and core practice of our practice framework, “Together with Children and Families”. You will safeguard and protect the welfare of children, provide support to colleagues to meet safeguarding practice standards, and account for your own practice and the quality of the practice standards of the Family Court Advisers you directly manage.
What we’re looking for
- Registered with Social Work England.
- Organised, resilient, and experienced in supervising, coaching, or mentoring social workers.
- Excellent communicator, both oral and written, with emotional intelligence, especially when interacting with children.
- Ability to promote resilience and wellbeing at work, maintain morale, and confidently manage employees with a wide range of professional experience.
Next steps / timelines
If you are ready to apply, our application process is straightforward and quick to complete. Submit your application before the closing date to be considered.
- Closing date: Monday 03 November 2025
- Initial interview: 07 & 14 November
- Final interview: Week commencing 17 & 24 November 2024
Contact
For recruitment or HR‑related queries contact Anisa Awan at Anisa.Awan@cafcass.gov.uk. For role‑specific questions contact Louise Jones at Louise.Jones@cafcass.gov.uk.
Pre‑employment checks
Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. Further information on DBS policy can be found by viewing the Cafcass DBS policy.
About Cafcass
We are Cafcass – the Children and Family Court Advisory and Support Service – and we represent children in family court cases in England. We independently advise the family courts about what is safe for children and in their best interests, speaking up for over 140,000 children every year when the family court makes critical decisions about their futures.
Benefits
- 28 days holiday (including 3 for Christmas), rising to 33 days with 5 years continuous service. You can buy or sell holiday.
- Excellent pension – 19.4% employer contribution to Local Government Pension scheme.
- Flexible working – most colleagues work hybrid. Flexible requests accommodated.
- Exclusive discounts across leisure, technology, travel, personal finance, fashion and supermarkets.
- Professional fees – Social Work England membership fees reimbursed.
- Car leasing schemes – own scheme for business miles and open scheme via third party.
- Health and wellbeing support, including 4 dedicated wellbeing days per year and a health cash plan.
- Employee Assistance Programme – confidential support 24 h a day.
- Health and wellbeing champions and mental health allies training.
Diversity and inclusion
We welcome applications from people from diverse backgrounds and promote an inclusive workplace. We are also a Disability Confident Leader and have networks such as Ability Matters, Carers Network, Faith Network, Kaleidoscope Network, Mental Health Network, Pride Network. We support colleagues with shared aspects of identity and lived experience.
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Assistant Service Manager - Flexible London Location employer: Cafcass (Children and Family Court Advisory and Support Service)
Contact Detail:
Cafcass (Children and Family Court Advisory and Support Service) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager - Flexible London Location
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cafcass on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it shows your genuine interest.
✨Tip Number 2
Prepare for those interviews! Research common questions for Assistant Service Manager roles and practice your responses. We want you to showcase your experience in supervising and mentoring social workers confidently.
✨Tip Number 3
Show off your emotional intelligence! Think of examples where you've effectively communicated with children or supported colleagues. This will highlight your fit for the values of Cafcass.
✨Tip Number 4
Apply through our website! It’s quick and straightforward, and we love seeing applications come directly from motivated candidates like you. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Service Manager - Flexible London Location
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Assistant Service Manager. We want to see how you can bring your unique skills to our team, so don’t hold back!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your written application to demonstrate your ability to convey ideas clearly and effectively. We love seeing candidates who can express themselves well, especially when it comes to sensitive topics.
Highlight Relevant Experience: Be sure to mention any previous experience in supervising or mentoring social workers. We’re looking for organised and resilient individuals, so share examples that showcase your leadership skills and emotional intelligence.
Apply Through Our Website: To make the process as smooth as possible, we encourage you to apply directly through our website. It’s quick and straightforward, and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Cafcass (Children and Family Court Advisory and Support Service)
✨Know Your Stuff
Make sure you’re familiar with the role of an Assistant Service Manager and the specific responsibilities it entails. Brush up on your knowledge of safeguarding practices and the values of 'Together with Children and Families'. This will show that you’re not just interested in the job, but that you understand its importance.
✨Showcase Your Experience
Prepare to discuss your experience in supervising, coaching, or mentoring social workers. Have specific examples ready that highlight your organisational skills and emotional intelligence, especially in challenging situations. This will help demonstrate your capability to manage a diverse team effectively.
✨Communicate Clearly
As an excellent communicator, you’ll need to convey your thoughts clearly during the interview. Practice articulating your ideas and experiences succinctly, both orally and in writing. Remember, you’ll be interacting with children and families, so showing strong communication skills is key.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges faced by Family Court Advisers, and how the organisation supports their staff. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
