Project Support Engineer (Edinburgh)

About CAF

Innovation is in our DNA – we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast‑paced growth provides exciting opportunities for our team and the community. Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability. Our ultimate goal is to deliver a comfortable, dependable, and sustainable commuting experience for all passengers.

Based out of multiple locations across the UK, our 24/7 operation means we’re always on hand to deliver reliable technical support. Utilising the latest digital technology, we strive to enhance dependability, helping people to get to where they need to be! We wouldn’t be where we are without our people. Working together as a team, we strive to achieve great things while supporting each other to thrive along the way. We’re going places, so apply today and become part of our exciting journey.

What can you expect from CAF?

• Positive Work Environment: You will work in a positive environment, based on mutual respect and team spirit.
• Professional Development: Our projects are often measured in years, sometimes decades, giving you and the organisation a future.
• Learning and Autonomy: We will encourage you to work autonomously, being able to propose and decide ‘what’ and ‘how’.
• Security and Reliability: CAF has been working for over 100 years on a path that stretches into the future, giving you the security you need.
• Cutting‑edge technology: You will work with the latest technologies, facing the challenge of devising innovative approaches and solutions every day.

What will be your role in the company?

The role of Project Support Engineer is to support the Performance Manager and wider project team across technical, reliability, maintenance, production and materials activities associated with the Edinburgh Trams fleet. The role may on occasion involve some UK and Europe travel to engage with other CAF projects or suppliers.

Your daily duties will include:

• Assist in the daily review of in‑service failures and vehicle availability.
• Regular review of defective material to establish the root cause.
• Provide support and input to investigations of Technical Incidents and Safety Related Defects (SRDs).
• Utilising GMAO, LeadMind or other sources of data to produce detailed trend analysis of vehicle system and component failures for inclusion in reports or review at technical meetings.
• Attend daily, weekly, and monthly client meetings as appropriate.
• Generate WECRs or other such business reports as required.
• Develop relationships and processes with suppliers to ensure warranty issues are addressed expediently and corrective actions are applied.
• Provide technical support to materials, procurement and supplier‑related activities where required.
• Identify modifications and improvement opportunities to improve fleet reliability.
• Produce reports on modification progress as and when required.
• Support the Engineering Change process.
• Produce detailed technical investigative reports on significant safety and technical faults.
• Utilise specialist measurement and monitoring equipment to aid in the diagnosis of on‑vehicle faults.
• Support the Performance Engineer and Production Manager to agree the priority of repairs, modifications, and campaigns, providing supporting documentation as required.
• Support technical training, knowledge sharing and procedural briefings for CAF, client or maintainer employees where required.
• Develop and maintain a close working relationship with Rail Services After Sales Engineering and other Performance Engineers and Managers through CAF Rail UK.
• Support the coordination and delivery of modification programmes, technical campaigns and fleet improvement activities.
• Support the coordination and progression of technical issues, modifications, campaigns and operational improvement activities across Performance, Maintenance, Production and Materials.
• Assist with the development, implementation and review of technical procedures, work instructions and operational controls.
• Support the preparation of periodic technical and fleet performance reporting, including inputs to the Service Quality Report (SQR).
• Provide practical on‑vehicle support for fault investigation, technical trials, modification activities and validation work as required.

What will make you successful in this position?

To succeed in this role you will need:

• HNC/D or above in an Engineering related discipline.
• Experience in a Systems Reliability and Performance role.
• PC literate with the ability to learn new software programmes quickly.
• Ability to learn new technologies quickly.
• Experience writing technical reports.

About What We Offer

A Real Living Wage employer and proud signatory of the Armed Forces Covenant, RSSB Mental Health Charter and Women in Rail EDI Charter, we’ve a lot to shout about at CAF. We create a culture of inclusivity and belonging. Our benefits support wellbeing, including 25 days annual leave, an excellent workplace pension scheme (with up to 10% contribution from us), a generous health‑care cash plan and a Bike2Work scheme. Career development is encouraged through our Professional Sponsorship scheme, and our Flexible Working policy and Family Friendly culture support everyone to thrive at CAF. We also offer paid volunteering days, and promote social value initiatives, including tree‑planting, company‑wide donation drives and support for the homeless community and refugees. We are creating positive change through meaningful social value impact on and off the tracks.