At a Glance
- Tasks: Support daily operations and build customer relationships during night shifts.
- Company: Join Blackthorn Amusements, a leading gaming and casino company in Ireland.
- Benefits: Flexible part-time hours with options for 8 or 16 hours per week.
- Other info: Light cleaning duties may be required; tasks can vary.
- Why this job: Engage with customers, promote events, and enjoy a vibrant work culture.
- Qualifications: 1 year of retail experience, strong customer service skills, and cash handling ability.
Night Shift Customer Assistant - The Blackthorn
Who we are:
Blackthorn Amusements is part of an innovative and dynamic Gaming & Casino Company in Ireland, with nine locations nationwide. Our goal is to become the industry leader in Ireland.
What you will be doing:
As a Night Shift Customer Assistant, you will support the Retail Manager in the daily operations of the club. You will build relationships with customers to ensure they enjoy our products and services.
You will also:
- Advise and guide customers on queries or questions.
- Run in-house promotions.
- Maintain the general upkeep of the premises, including light cleaning duties where required.
You should have a natural flair for customer service, an aptitude for numbers, and the ability to work quickly and accurately while remaining personable and professional. An outgoing personality is essential to communicate upcoming events or promotions effectively.
If this appeals to you, please read on...
Other tasks:
Assist with customer queries and support daily operations.
This is a part-time role, including weekends. We offer two options: 8 hours per week or 16 hours per week.
Note: The duties mentioned are not exhaustive and may vary or change at any time with or without notice.
Experience required:
Minimum of 1 year retail experience, customer service, and cash handling.
#J-18808-LjbffrLocations
Night Shift Customer Assistant- The Blackthorn in Derry, Londonderry employer: Caesars Palace Casino
At Blackthorn Amusements, we pride ourselves on fostering a vibrant and inclusive work culture that values customer service excellence and teamwork. As a Night Shift Customer Assistant, you will enjoy flexible part-time hours, opportunities for personal growth within our expanding company, and the chance to be part of a dynamic team dedicated to creating memorable experiences for our customers in a lively gaming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Customer Assistant- The Blackthorn in Derry, Londonderry
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Caesars Palace Casino and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Caesars Palace Casino and let us see your personality shine through!
We think you need these skills to ace Night Shift Customer Assistant- The Blackthorn in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Caesars Palace Casino.
Get Familiar with Our Brand:Before applying, take some time to learn about Caesars Palace Casino and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Caesars Palace Casino
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Caesars Palace Casino.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Caesars Palace Casino will surely appreciate.
