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- Tasks: Coordinate day-to-day activities and manage scheduling for repairs and maintenance.
- Company: Join a dedicated team focused on delivering high-quality housing services.
- Benefits: Enjoy a Local Government Pension, flexible working, and staff discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in the community by ensuring efficient service delivery.
- Qualifications: Level 3 qualification and experience in customer-focused roles required.
The predicted salary is between 30000 - 40000 £ per year.
The Assets, Maintenance & Repairs function is seeking to appoint two Planners (Schedulers) within the Business Team. The Planner (Scheduler) will play a key role in coordinating the day‑to‑day activities of the workforce, ensuring responsive repairs, surveys and larger‑scale planned works are scheduled and delivered effectively through the Job Management System.
The postholder will be responsible for managing appointments to ensure service standards are met and individual customer appointment times are achieved. You will manage and oversee operative and surveyor diaries using a dynamic scheduling system, allocating available work to ensure the most efficient deployment of resources. This will involve proactive planning of future workloads, taking account of workforce availability and the wider operational demands of Housing Repairs Operations and the Planned Asset Maintenance Strategy. The role is integral to delivering a high‑quality, customer‑focused service.
You will provide essential support to Supervisors and Managers by ensuring the workforce is fully utilised and that work is completed and updated in real time. You must have good communication skills, strong organisational skills, attention to detail, a good standard of practical knowledge and the ability to work collaboratively with the wider Housing function.
Qualifications:
- A relevant Level 3 qualification on the Credit and Qualifications Framework for Wales.
- Good numeracy skills commensurate with operational and financial management.
- Experience of working in a customer focused environment.
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
Planners in Wales employer: Caerphilly County Borough Council
Contact Detail:
Caerphilly County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planners in Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Planner can contribute to their goals. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and customer-focused mindset, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of our team.
We think you need these skills to ace Planners in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Planner role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Organisational Skills: Since this role is all about coordinating activities and managing diaries, be sure to emphasise your organisational skills in your application. Share examples of how you've successfully managed schedules or resources in the past.
Highlight Customer Focus: We’re looking for someone who thrives in a customer-focused environment. Make sure to include any experiences where you’ve gone above and beyond to meet customer needs, as this will resonate well with us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caerphilly County Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner (Scheduler) role. Familiarise yourself with the Job Management System and how it relates to coordinating repairs and maintenance. This will help you answer questions confidently and demonstrate your knowledge of the responsibilities involved.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed schedules or resources. Think about times when you had to juggle multiple tasks and how you prioritised them effectively.
✨Emphasise Communication and Collaboration
Highlight your ability to communicate clearly and work collaboratively with others. Prepare examples that showcase how you've worked with teams or supported supervisors in previous roles. This will show that you can contribute positively to the wider Housing function.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, the scheduling system they use, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.