We are seeking two enthusiastic and customer-focused Income Collection & Support Officers to join our busy team. You will manage rent accounts, recover arrears, negotiate repayment arrangements and provide support to residents experiencing financial difficulties. The role also includes representing the Authority at County Court hearings when required. We are looking for someone with excellent communication skills, empathy, resilience, and the ability to handle challenging situations professionally. If you can work independently, and as part of a team we would love to hear from you. For the role, we ask that you have:
- A Level 3 qualification on the Credit and Qualifications Framework for Wales.
- The ability to communicate effectively at all levels with good negotiation and interpersonal skills.
- Experience of working within a Housing environment.
- A Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court.
- Local Government Pension Scheme
- agile working patterns
- staff discount schemes
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Income Collection & Support Officers in Hengoed employer: Caerphilly County Borough Council
Caerphilly County Borough Council is an excellent employer, offering a supportive work culture that prioritises community safety and employee well-being. With opportunities for professional growth through collaboration with various partners, employees can make a meaningful impact on road safety initiatives while enjoying benefits like the Local Government Pension Scheme and flexible working arrangements.
Contact Details:
Caerphilly County Borough Council Recruitment Team
