At a Glance
- Tasks: Deliver high-quality digital support, manage incidents, and resolve hardware/software issues.
- Company: Join a Council dedicated to providing IT support across various sites and schools.
- Benefits: Enjoy benefits like the Local Government Pension Scheme and agile working patterns.
- Other info: Role involves collaboration with service desk teams and stakeholders.
- Why this job: Contribute to continuous service improvement in a dynamic IT environment.
- Qualifications: Must have a Level 3 qualification and a Full UK Category B driving licence.
The predicted salary is between 30000 - 40000 £ per year.
The role of End User Computing Engineer will include delivery of high-quality Digital support across Council sites and schools, managing incidents and service requests through to resolution, and achieving service level targets. The role involves but is not limited to diagnosing and resolving hardware and software issues, supporting device setup and maintenance, and ensuring secure, compliant IT environments. The post holder will also contribute to asset management, system security, and routine maintenance, while working collaboratively with service desk teams and stakeholders. Strong problem-solving, customer service, and communication skills are essential, alongside the ability to work flexibly across multiple locations and support continuous service improvement.
For the role, we ask that you have:
- Relevant Level 3 qualification
- A clear understanding of change management processes.
- Experience of implementing changes through IT service management
- A full UK Category B (Cars) driving licence to drive a Council vehicle
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.
End User Computing Engineer in Gelligaer employer: Caerphilly County Borough Council
This Council offers a supportive work environment with excellent benefits like staff discount schemes. Located across multiple sites, the team focuses on delivering high-quality IT support to schools and community services.
Contact Details:
Caerphilly County Borough Council Recruitment Team
