Customer Service Centre Advisor

We are recruiting a Customer Service Centre Advisor at Caerphilly County Borough Council.

Working hours: 37

Contract Type: Full Time, Fixed Term for 12 months

Location: Home

Team: Service Improvement and Partnerships

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £26,403 – £28,142 and offer access to training and development opportunities.

Responsibilities

• Provide exceptional customer service across the Council’s Customer Service access channels, serving as an advocate for the customer.
• Thrive in a dynamic and fast-paced Customer Service Centre contributing to its ongoing growth and success.
• Efficiently handle a broad range of service requests by consulting with various Council departments on behalf of customers.
• Proactively manage the life cycle of service requests ensuring timely resolution and clear, consistent feedback to customers.
• Resolve customer enquiries at first point of contact wherever possible, ensuring a positive and efficient experience.

Qualifications

• A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales (for example, GCSE’s Grade A*-C, NVQ Level 2 Customer Services).
• Effective verbal and written communication skills.
• Experience of working in a customer service or call centre environment.

Benefits

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

Application Process

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email jonesm4@caerphilly.gov.uk.