Job Title
Community Safety Control Room Operator
Location
Tir y Berth
Key Information
- Job reference: REQ0011136
- Date posted: 11/09/2026
- Application closing date: 24/09/2026
- Salary: £11,597.84 - £12,171.49 (NJC Grade 5: (SCP10) - (SCP13))
- Package: Part Time, fixed term until 31/03/2028
- Contractual hours: 15 per week (1 x 15 hours, fixed term until 31/03/2028)
- Contract type: fixed term
- Working hours: 1 x 15 hours, fixed term until 31/03/2028; hours will be worked in the evening
- Team: Public Protection
Responsibilities
The main duties are to operate the C.C.T.V Public Open Space surveillance systems, Out of Hours Emergency Calls and Buildings Alarm Activated surveillance systems in a conscientious and efficient manner, in accordance with specified operating procedures and Codes of Practice.
The successful candidates will need to demonstrate good communications / listening skills, attention to detail, I.T. skills and have previous experience in a job that required working with the public and delivering a service or working within a Control room environment. The successful candidates must be available to a shift pattern.
Qualifications & Requirements
- 5 GCSEs Grade A-C including Maths and English or equivalent.
- Experience in a job which required working with the public and delivering a service.
- IT skills particularly Microsoft Word and Outlook Express.
- Age: at least 18 yeards old.
- Protected characteristic: This is a protected characteristic under the occupational requirement of the post in accordance with the Equality Act 2010.
Benefits
- Local Government Pension Scheme
- Staff discount schemes
About the Control Room
The Control Room currently manages 170+ public CCTV cameras, monitors 90+ Council owned premises and provides the Authority's Out of Hours Service taking over 6000 calls per year covering mainly Housing, Highways and Environmental issues.
Additional Information
This position offers an excellent opportunity to become part of our team and provide support across the organisation.
We pay an attractive salary of £11,597.84 - £12,171.49 and offer access to training and development opportunities.
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Community Safety Control Room Operator employer: Caerphilly County Borough Council
Caerphilly County Borough Council is an excellent employer, offering a supportive work culture that prioritises community safety and employee well-being. With opportunities for professional growth through collaboration with various partners, employees can make a meaningful impact on road safety initiatives while enjoying benefits like the Local Government Pension Scheme and flexible working arrangements.
Contact Details:
Caerphilly County Borough Council Recruitment Team
