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- Tasks: Support cadets and customers with training enquiries and visa processes.
- Company: Join a leading Flight Training Organisation in a dynamic environment.
- Benefits: Flexible holiday policy, private health insurance, and pension scheme.
- Why this job: Be the first point of contact for aspiring pilots and make a real difference.
- Qualifications: Customer support experience and strong organisational skills required.
- Other info: Permanent contract with opportunities for professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join our Flight Training Organisation as Customer Support Representative at our Commercial Flight Training Centre in Crawley (Gatwick). In this officeâbased and operational role you will hold the reins and be the first point of contact for all cadet training enquiries.
The role we are offering you involves working with Airline customers globally, students, flight instructors and internal colleagues. You will have the opportunity to work independently onâsite at our Training Centre in Gatwick, while also collaborating with a global team remotely. By taking ownership and showing proactiveness you can truly take part in the journey of our approximately 160 cadets embarking on their journey of becoming a pilot!
Key Job Responsibilities:- Co-ordinate with cadets regarding their EASA and/or UK CAA Class 1 medicals, tracking expiration dates throughout training to ensure validity, as required.
- Act as the primary point of contact to the program's customer, responding to requests and delivering excellent customer service.
- Support cadets in gaining any required Visas (M1 US Visa, UK Student Visa, European Study Visa, etc.) to ensure they can complete their whole training journey.
- Create and maintain a thorough Visa application process and guide and ensure this is effectively communicated to students. Ensure all required documentation, such as CAS letters, IELTS, passport scans, I20s, SEVIS, etc. are all in check, processed and stored accordingly.
- Book and communicate Embassy appointments and ensure all students have completed the required applications and criteria to obtain their Visa to start their training.
- Actively manage the Student Visa tracker to ensure all students remain compliant and report any Visa breaches.
- Maintain a professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations.
- Perform administrative tasks, as required, for the smooth-running of the FTO (including, but not limited to) processing of cadet expense claims, Purchase Orders and fingerprints on the cadets return from Phoenix (USA), managing flight bookings for training in the USA.
- Rostering tasks, processing of exam bookings and monitoring of progress and results for all cadets and organising and hosting orientation days.
- Provide administrative support to the Flight Crew Licensing Specialist.
- Brings experience from a customer facing role or has customer support experience.
- Had exposure to a Progressive Training Syllabus and experience with structured, stepâbyâstep learning programs.
- Is familiar with goalâoriented training plans and brings experience from the Educational or Aviation Training industry.
- Has good analytical skills and a very customerâ and solution driven mindset.
- Is fluent in English language (any other language is beneficial).
- Is a confident MS Excel and MS Word user.
You are very organised with good attention to detail, and you thrive in a busy, liveâtraining environment working towards deadlines. Available information in this role is often incomplete, so you enjoy seeking answers from others to determine your course of action. You are approachable, confident and a team player and you enjoy interacting with other internal departments and colleagues onâsite. You enjoy delivering a highâquality customer service and can handle a busy workload.
Contract details & location:This onâsite position is based at our modern Commercial Aviation Training Centre in Crawley/Gatwick. We are offering a permanent contract, working hours of the role are Monday to Friday with total working hours of 37.5 hours a week.
CAE offers:- Attractive benefits including a flexible holiday policy and flexiâtime scheme.
- Private health insurance (BUPA).
- Healthcare cash plan.
- Pension scheme.
- Life Assurance & more!
Equal Opportunity Employer: CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieresâCareers@cae.com.
Customer Support Representative in London employer: CAE
Contact Detail:
CAE Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Customer Support Representative in London
âšTip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
âšTip Number 2
Practice your customer service skills! Since this role is all about supporting cadets and airline customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations.
âšTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining our team at the Training Centre in Gatwick.
We think you need these skills to ace Customer Support Representative in London
Some tips for your application đ«Ą
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've handled inquiries and provided solutions, as this is key for the Customer Support Representative position.
Be Detail-Oriented: Since the role involves managing important documents like Visa applications and medical records, it's crucial to demonstrate your attention to detail. Share examples of how you've successfully managed similar tasks in the past.
Tailor Your Application: Donât just send a generic application! We love it when candidates tailor their CVs and cover letters to reflect the specific skills and experiences mentioned in the job description. Show us why youâre the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands and shows us that youâre serious about joining our team!
How to prepare for a job interview at CAE
âšKnow Your Stuff
Familiarise yourself with the role of a Customer Support Representative in the aviation training industry. Understand the key responsibilities, especially around visa processes and cadet support. This will help you answer questions confidently and show that you're genuinely interested in the position.
âšShowcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This is crucial as the role involves being the first point of contact for cadets and airline customers.
âšBe Organised and Detail-Oriented
Since the job requires managing multiple tasks and keeping track of important documentation, demonstrate your organisational skills during the interview. You could mention tools or methods you use to stay organised, which will highlight your ability to thrive in a busy environment.
âšAsk Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and eager to understand how you can contribute to the team's success.
