At a Glance
- Tasks: Be the friendly face for clients at our Flight Training Centre and assist with their needs.
- Company: Join a dynamic team in the aviation training industry.
- Benefits: Flexible part-time hours, great team environment, and valuable experience.
- Other info: Opportunity to work in a fast-paced, collaborative environment with potential for growth.
- Why this job: Make a positive impact on clients' training experiences while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
With 16 flight simulators on site, you will be the first point of contact for our clients during their training and will be present at our client lounge, dealing with face‑to‑face questions, feedback and collaborating with other departments on‑site when required. In this role you will take ownership in ensuring that the Client Lounge is welcoming and well‑stocked with supplies at all times.
Next to greeting visitors and clients and being responsible for the presentation of our Client Lounge, you will also assist with administrative tasks and support our Front Reception team – working on Reception one day per week.
- Serve as the primary point of contact for clients during their training at the Flight Training Centre in Burgess Hill, West Sussex.
- Welcome clients in a professional and respectful manner, ensuring a positive client experience.
- Support client check‑in processes, including verifying identification, collecting required documentation, and issuing class schedules and access passes.
- Maintain close collaboration with internal departments (Training, Sales, Scheduling) to support client needs and resolve queries or concerns.
- Ensure the Client Lounge is well‑presented, organized, and fully stocked at all times.
- Perform general reception duties including answering the main switchboard, managing post, arranging couriers, and supporting transport and accommodation bookings when required.
- Provide reception desk coverage approximately one day per week.
- Administer client surveys and support related administrative tasks.
Requirements:
- Experience in a customer‑facing or client service role.
- Ability to multitask and work effectively in a fast‑paced operational environment.
- Strong communication and interpersonal skills with a professional and approachable demeanor.
- Basic administrative and organizational skills.
- Availability to work on‑site up to four days per week, including weekends, between 8:00 AM and 2:00 PM.
- Ability to handle confidential information appropriately (e.g., client identification checks).
- Previous experience in reception, hospitality, or customer service environments.
- Experience working in an aviation, training, or corporate services environment.
- Demonstrated ability to collaborate with cross‑functional teams.
- Experience supporting front desk or office administration functions.
Customer Service/Support Representative - part time employer: CAE
As a part-time Customer Service/Support Representative at our Flight Training Centre in Burgess Hill, West Sussex, you will be joining a dynamic team dedicated to providing exceptional client experiences in a vibrant and welcoming environment. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering opportunities to engage with various departments while ensuring our Client Lounge remains a comfortable space for all visitors. With flexible working hours and a focus on employee well-being, we are committed to making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Support Representative - part time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CAE and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CAE and let us see your personality shine through!
We think you need these skills to ace Customer Service/Support Representative - part time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CAE.
Get Familiar with Our Brand:Before applying, take some time to learn about CAE and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CAE
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CAE.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CAE will surely appreciate.
