At a Glance
- Tasks: Lead technical direction and troubleshooting in a dynamic Network Operations Centre.
- Company: Join CAE, a trusted IT infrastructure solutions provider committed to diversity and continuous improvement.
- Benefits: Enjoy hybrid/remote work options and opportunities for personal development and mentorship.
- Other info: Ad hoc travel may be required; applicants must reside in the UK.
- Why this job: Make a real impact while enhancing customer experience in a collaborative environment.
- Qualifications: CCNP certification required; experience with Cisco products and ITIL processes preferred.
The predicted salary is between 43200 - 72000 € per year.
Senior Network Engineer - Network Operations Centre
We are currently seeking a Senior Network Engineer to join our team. In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE\'s internal and external clients. This will be achieved by:
Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation.
Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction.
Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business.
As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis.
If you\'re ready to make a real impact in a dynamic, customer-focused environment, apply today and take your networking career to the next level with CAE!
YOUR ROLE AND RESPONSIBILTIES
- To ensure timely review and ownership of complex and / or ongoing critical incidents and problems
- Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable.
- To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions enabling a swifter resolution
- Providing a lead role in the identification of the technical root cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution
- Leading the NOC for best practise in both Major Incident and Problem Management processes.
- Ability to communicate at all levels inside and outside the business in both written and verbal form.
- Identifying, developing and implementing opportunities for continual service improvement.
- Review of documentation (KBA’s / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery
REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE
REQUIRED EXPERIENCE
Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience
Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience
ITIL/Change management or similar process experience.
Fluent in English (written and spoken)
DESIRED EXPERIENCE
Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower and Umbrella
Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS & FI
Fortinet Security configuration and troubleshooting – Desired minimum FCP Certification or suitable industry experience
QUALIFICATIONS/TRAINING/EXPERIENCED IN:
REQUIRED
CCNP Routing and Switching
CCNP Security
DESIRED
Other CCNP (or higher) discipline/specialisation
ABOUT YOU:
CAE employs people of all backgrounds, ethnicities, abilities and skill sets. We are proud of our diversity, and by embracing it, we have built a workforce worthy and capable of long-term success. Our core values are loving your job, working together and doing it different, qualities we see in all our people.
We are looking for skilled and unique individuals who want to join the CAE family and who can buy in to and live our values, always. We want people with a voice who can help us become the IT provider of choice across the UK.
ABOUT US:www.thisiscae.com
Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, chosen by our customers, partners, and everyone in the CAE family. We achieve this through our unique understanding, total commitment, fostering a sense of belonging, continuous improvement, and relentless positive engagement. CAE Technology Services are proud to be an equal opportunities employer.
It is our approach that sets us apart, andour people who make us different.
Points to note on application:
This is a hybrid/remote role, which may require some adhoc travel.
Candidates applying to this role need to live and work in the UK at time of application and not require sponsorship.
We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.
#J-18808-LjbffrSenior Network Engineer - Network Operations Centre in Hemel Hempstead employer: CAE Technology Services Ltd
At CAE, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters personal and professional growth. As a Senior Network Engineer in our Network Operations Centre, you will benefit from a collaborative environment where your expertise is valued, and you will have the opportunity to mentor others while driving continual service improvement. With a commitment to diversity and a focus on employee development, CAE provides a rewarding career path for those looking to make a meaningful impact in the IT infrastructure sector.
Contact Detail:
CAE Technology Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Engineer - Network Operations Centre in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the latest Cisco technologies and best practices, especially in routing, switching, and security. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, particularly those who work in Network Operations Centres. Engaging with them on platforms like LinkedIn can provide you with insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with problem management and service improvement initiatives during the interview. Be ready to share specific examples of how you've contributed to enhancing customer satisfaction in previous roles.
✨Tip Number 4
Showcase your leadership skills by discussing any mentoring or training experiences you've had. Highlighting your ability to guide and develop others will align well with the expectations for this senior position.
We think you need these skills to ace Senior Network Engineer - Network Operations Centre in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in network engineering, particularly with Cisco technologies. Emphasise your CCNP certifications and any specific projects that demonstrate your troubleshooting skills and leadership in a NOC environment.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with CAE's values and the specific responsibilities of the Senior Network Engineer position, such as your experience in problem management and service improvement.
Showcase Technical Expertise:Clearly outline your technical skills related to Cisco routers, switching, and security configurations. Provide examples of how you've successfully resolved major incidents or improved service delivery in previous roles.
Highlight Communication Skills:Since the role requires effective communication at all levels, include examples of how you've communicated complex technical information to non-technical stakeholders. This could be through documentation, training sessions, or direct interactions.
How to prepare for a job interview at CAE Technology Services Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cisco Routers and Switching, as well as any relevant certifications like CCNP. Highlight specific examples of troubleshooting you've done in past roles, especially in a NOC environment.
✨Demonstrate Problem Management Skills
Since the role involves leading Major Incident and Problem Management processes, come ready to share your approach to identifying root causes and implementing solutions. Discuss any experiences where you improved service delivery through effective problem management.
✨Emphasise Communication Abilities
The ability to communicate effectively at all levels is crucial. Prepare to give examples of how you've successfully communicated complex technical information to non-technical stakeholders, both in writing and verbally.
✨Highlight Continuous Improvement Initiatives
Talk about any initiatives you've led or participated in that focused on continual service improvement. Be specific about the outcomes and how they benefited the team or organisation, aligning with CAE's values of fostering a sense of belonging and commitment to improvement.
