At a Glance
- Tasks: Provide 1st line support and troubleshoot IT issues in a dynamic environment.
- Company: Join a leading tech company focused on customer satisfaction and innovation.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a supportive team culture.
- Other info: Perfect for those seeking a fast-paced role with growth opportunities.
- Why this job: Be at the forefront of technology while helping customers solve real problems.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
The NOC Analyst provides 1st line support to CAE’s customer base 24x7.
Central to the NOC operation, excellent technical skills should be combined with first class customer services.
As a NOC Analyst you will need to be highly organised, disciplined and adaptable with excellent communication skills.
You must be willing to get stuck in with day-to-day operational tasks, handle high volumes of work and run multiple work streams.
In addition to this you must
- Be able to adapt your communication style to the audience you are presented with
- Demonstrate the ability to build cross-departmental relationships (sales etc.)
- Be passionate about the technology that you support
- Have a keen eye for detail and observational skills
- Be able to work to deadlines
- Be confident and approachable
- Key Performance Indicators
- Responding to all stakeholder within strict SLAs
- First time fix ratios
- % utilisation
- Proactive updating of all assigned tickets
- Call Resolution
- Customer Satisfaction (Team and Individual)
Duties and Responsibilities
P rovide 1st line support within CAE’s NOC function including
- Provide first class customer service to all stakeholder
Provide 1st line IT support as required
- Call Ownership – Ticket Creation, Update, Closure
- Understanding of IP networking with a focus towards Cisco environments and devices
- Troubleshooting, diagnosis and resolution of IT problems (could include being dispatched to a customer site)
- Troubleshooting, diagnosis and resolution of router/switch/firewall technologies
- Monitoring of customer networks/estates via Logic Monitor
- Liaison with internal and external stakeholders
- Liaison with 3rd party suppliers
- Update documentation
- Call escalation
Qualifications/Skills
- Exemplary Communication Skills
- Ability to troubleshoot incidents and fulfil service requests.
- Working closely with 2nd and 3rd line engineers to resolve customer issues.
- Experience with Logic Monitor or similar monitoring platforms.
- Proactive and responsive nature
- Desire to deliver first class customer service
- Awareness of Systems and Networking architectures
- Willing to follow, improve and devise processes and procedures
- Awareness of Health and Safety in the Work Place
- Cisco/Palo Alto hands on experience.
- Desired
- Cisco CCNA
- 2 years previous experience of working in a NOC
- Previous experience of working for a Managed Service Provider
This role would suit a person with experience of working within a network operation centre or someone who would like to challenge themselves within a fast paced and dynamic environment.
You will have excellent communication skills, both written and verbal.
Experience of working within an MSP or reseller will be valuable, but not essential if you are looking for a challenge.
NOC Analyst in Watford employer: CAE Technology Services Limited
At CAE, we pride ourselves on being an exceptional employer, offering a dynamic work environment for NOC Analysts in a fast-paced setting. Our commitment to employee growth is evident through continuous training opportunities and a culture that values collaboration and innovation. With a focus on first-class customer service and cutting-edge technology, our team enjoys a supportive atmosphere that encourages adaptability and excellence.
Contact Details:
CAE Technology Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NOC Analyst in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CAE Technology Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CAE Technology Services Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CAE Technology Services Limited!
✨Direct Apply to CAE Technology Services Limited
Let's not forget to apply directly through the CAE Technology Services Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NOC Analyst in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CAE Technology Services Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CAE Technology Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CAE Technology Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
