At a Glance
- Tasks: Support project management in a fast-paced IT environment, coordinating presales and installations.
- Company: Join CAE Technology Services Limited, a leader in IT solutions and professional services.
- Benefits: Enjoy a hybrid work model, flexible hours, and a supportive team culture.
- Other info: This is a 12-month fixed-term contract covering maternity leave, based in Hemel Hempstead.
- Why this job: Gain hands-on experience in project management while making a real impact on customer satisfaction.
- Qualifications: Ideal for those with PMO experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 40000 € per year.
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Direct message the job poster from CAE Technology Services Limited
We are currently seeking a Project Coordinator to join our Project Management Office.
In this role, you will be a key support coordinator in our dynamic and growing environment, focusing on presales engagements and projects for the delivery of Professional Services in IT Networks, Infrastructure, and Systems. You will manage the entire process for PS presales and installation engagements, serving our account management teams and customers. This includes planning and managing projects, which typically range from short-term engagements of less than 5 days to small projects lasting between 5 and 20 days, including scheduling.
Your responsibilities will involve becoming a primary customer contact, understanding their requirements, allocating suitable resources, and producing all necessary documentation. You will use a ticketing system to manage requests and communication, working within defined KPIs, OLAs, and SLAs. Ensuring adherence to internal quality and cost objectives, your work will be driven by a customer service mentality. Additionally, you will provide administrative support to project and programme managers on larger deployments, ensuring that appropriate project governance and controls are maintained.
In addition to the above description you will :
- Plan, monitor, and coordinate presales engagements, T&M, and Small Works projects.
- Assist on larger deployments or programmes required by the PMO.
- Follow PMO methodologies and processes, including:
- Acting as the main PMO and internal point of contact for assigned projects.
- Allocating resources and creating high-standard documentation.
- Adhering to OLAs and SLAs.
- Updating tickets promptly and reporting progress.
- Managing project records and stakeholder relationships.
- Identifying and escalating risks/issues early.
- Ensuring customer satisfaction and compliance with company policies.
- Managing 3rd party suppliers\' engagement and deliverables.
- Provide cover for teammates during absences.
- General administrative support and ad-hoc tasks as directed, including diary management
- Provide support to teammates, cover absences as and when required
The above list is not exhaustive, and additional tasks may be required within the scope of the role as directed by the PMO Manager.
Required Skills and Experience for this role include:
- Previous and demonstrable experience within a fast-paced PMO environment as a project coordinator or contact centre environment.
- Proven experience engaging with stakeholders, end users, end customers courteously and efficiently to provide information and resolve issues.
- Adaptable to change and has the ability to learn and use different inhouse bespoke software and up to date and current PMO tools
- Ticketing system experience, strong diary and calendar entry skills
- Fluent in English - Written and Spoken
Desired Skills and Experience,
- Previous experience within an IT Services environment or b2b.
- Previous experience within an IT services environment or working with Sales teams
Qualifications and Training
Required
- Ideally Prince2 Foundation (or similar Project Management certification)
- GCSEs or equivalent in Maths and English
- Proficiency in Microsoft Office applications (e.g. Outlook, Excel, Word, PowerPoint)
- ITIL Foundation
Working Pattern
This role will be based in either our Hemel Hempstead HQ.
A hybrid working pattern is expected 3 days in the office/ 2 WFH.
Monday to Friday 09h00 to 17h30.
This position is a fixed-term 12-month contract to cover an employee taking maternity leave.
To find out more about us IT Infrastructure Solutions | CAE Technology Services
Please note that candidates applying to this role need to live and work in the UK at the time of application and should not require additional sponsorship.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Project ManagementIndustries
IT Services and IT Consulting
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#J-18808-LjbffrProject Management Coordinator in Hemel Hempstead employer: CAE Technology Services Limited
At CAE Technology Services Limited, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Project Management Coordinator based in Hemel Hempstead, you will benefit from a hybrid working model, allowing for flexibility while being part of a dynamic team dedicated to delivering exceptional IT services. With opportunities for professional growth and development, along with a strong focus on customer satisfaction, CAE is an excellent employer for those seeking meaningful and rewarding careers in project management.
Contact Detail:
CAE Technology Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Project Management Coordinator in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the specific PMO methodologies and processes mentioned in the job description. Understanding these frameworks will help you demonstrate your knowledge during any discussions with the hiring team.
✨Tip Number 2
Showcase your experience with ticketing systems and project management tools. Be ready to discuss how you've used these systems in previous roles to manage requests and communication effectively.
✨Tip Number 3
Prepare examples of how you've successfully engaged with stakeholders and resolved issues in a fast-paced environment. This will highlight your customer service mentality, which is crucial for this role.
✨Tip Number 4
Research CAE Technology Services Limited and their approach to IT services. Being knowledgeable about the company will allow you to tailor your conversations and show genuine interest in their operations.
We think you need these skills to ace Project Management Coordinator in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in project coordination, especially within a PMO environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined. Mention your experience with ticketing systems and stakeholder engagement.
Showcase Relevant Skills:Emphasise your proficiency in Microsoft Office applications and any project management certifications you hold, such as Prince2 Foundation. This will help you stand out as a qualified candidate.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Project Management Coordinator.
How to prepare for a job interview at CAE Technology Services Limited
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Project Management Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing presales engagements and coordinating projects. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Experience
Be prepared to discuss your previous experience in a fast-paced PMO environment. Highlight specific examples where you've successfully engaged with stakeholders or managed projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Customer Service Skills
Since the role requires a strong customer service mentality, think of examples where you've gone above and beyond to ensure customer satisfaction. Be ready to explain how you handle difficult situations or resolve issues efficiently, as this will show your ability to maintain positive relationships with clients.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific projects you might be involved in. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
