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- Tasks: Provide desktop support and troubleshoot IT issues for a key customer in London.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Fixed-term contract with potential for career advancement.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: 2 years of service desk experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
To provide onsite desktop support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the End Users at one of our customers London Offices with day to day administrative tasks.
Main Duties and Responsibilities:
- Provide Desktop Support as required:
- Call Ownership – Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems
- Install, upgrade and support Windows 10, as well as, install, upgrade and support printers, computer hardware and any other authorised peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Liaising with 3rd party providers to support hardware issues
- Investigating & fault finding software issues
- Asset management
- Software installation
- Diagnose and communicate complex technical issues escalating to third line support where necessary
Essential:
- Minimum 2 years’ service desk experience or 1 year desk side
- Microsoft desktop products
- Active Directory (account creation/password resets)
- Office365
Desirable:
- MCSA (or other Microsoft certifications), Computer Maintenance A+, ITIL Certification and ITIL.
Experience:
- Experience supporting Windows 7 / 10.
- Experience setting up new workstations, laptops and tablets.
- Active Directory experience e.g. adding users, password resets.
- Understanding of MS Office 365 support and administration.
- Experience of MS One Drive configuration and permissions.
- Experience setting up network printers.
- Strong competence in issue diagnosis and problem solving.
Skills/Competencies:
- Must have analytical skills and be able to solve technical problems across different platforms.
- Experience with AD
- Experience of using IT ticketing software
- Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
- Must be a team player and be able to demonstrate excellent interpersonal skills.
- Must be able to demonstrate effective communication skills, both written and verbal.
2 years fixed term contract on customer site.
Desktop Support Engineer in London employer: CAE Technology Services Limited
Contact Detail:
CAE Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your Windows 10 knowledge and make sure you're comfortable with Active Directory and Office 365. We want to see you confidently tackle those common desktop support issues.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment where you can diagnose and resolve issues. This will help you feel more prepared when those tricky problems come up during the interview.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to explain complex technical issues in simple terms. We love candidates who can bridge the gap between tech and non-tech folks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate team players who are eager to support our customers.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 10, Active Directory, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We're looking for effective communicators who can connect with our team and clients.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at CAE Technology Services Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Active Directory, and Office 365. Be ready to discuss your experience with troubleshooting and resolving common issues, as well as any specific examples where you've successfully supported end users.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach fault finding.
✨Familiarise Yourself with Ticketing Systems
Since call ownership and ticket management are key parts of the role, be ready to talk about your experience with IT ticketing software. Discuss how you've handled ticket creation, updates, and closures in previous roles, and any SLAs you've worked towards.
✨Demonstrate Your Interpersonal Skills
As a Desktop Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare to give examples of how you've worked collaboratively in a team and how you've managed customer expectations during support interactions.