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- Tasks: Provide onsite desktop support and troubleshoot IT issues for a key customer.
- Company: Join a leading tech company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference by solving technical problems and supporting users daily.
- Qualifications: 2 years of service desk experience and strong problem-solving skills required.
- Other info: Dynamic work environment with a chance to enhance your IT skills.
The predicted salary is between 30000 - 42000 £ per year.
To provide onsite desktop support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the End Users at one of our customers London Offices with day to day administrative tasks.
Main Duties and Responsibilities
- Provide Desktop Support as required:
- Call Ownership – Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems
- Install, upgrade and support Windows 10, as well as, install, upgrade and support printers, computer hardware and any other authorised peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Liaising with 3rd party providers to support hardware issues
- Investigating & fault finding software issues
- Asset management
- Diagnose and communicate complex technical issues escalating to third line support where necessary
Minimum Requirements
- 2 years’ service desk experience or 1 year desk side
- Active Directory (account creation/password resets)
- Office365 MCSA (or other Microsoft certifications), Computer Maintenance A+, ITIL Certification
Experience
- Experience supporting Windows 7 / 10
- Experience setting up new workstations, laptops and tablets
- Active Directory experience e.g. adding users, password resets
- Understanding of MS Office 365 support and administration
- Experience of MS One Drive configuration and permissions
- Experience setting up network printers
- Strong competence in issue diagnosis and problem solving
- Must have analytical skills and be able to solve technical problems across different platforms
- Experience with AD
- Experience of using IT ticketing software
- Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
- Must be a team player and be able to demonstrate excellent interpersonal skills
- Must be able to demonstrate effective communication skills, both written and verbal
2 years fixed term contract on customer site.
Desktop Support Engineer employer: CAE Technology Services Limited
Contact Detail:
CAE Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, especially with Windows 10 and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Share specific examples of how you've tackled IT problems in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CAE Technology Services Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Active Directory, and Office 365. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've diagnosed and resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Familiarise Yourself with the Company
Research the company’s CAE portfolio and understand their key customers. This will help you tailor your responses to show how your skills can directly benefit their operations and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent interpersonal skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a complex issue to a non-technical user, so be prepared to showcase your effective communication abilities.
