At a Glance
- Tasks: Troubleshoot and resolve complex IT issues while logging support requests.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with exciting projects and career advancement.
- Why this job: Join a team where your expertise makes a real difference in IT support.
- Qualifications: 3+ years in 3rd line support and MCSE accreditation required.
The predicted salary is between 41400 - 50600 £ per year.
Job Description
Main duties will include
- To take 1 st/2nd/3rd support requests and to log them on our help desk system.
- To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated, whilst maintaining an accurate task record in our help desk system
- Proactively help resolve 1st/2nd/3rd line tickets where required
- To participate in infrastructure installation, hardware refresh and other projects as occasion demands
- Installation of new equipment and software at customer premises.
Requirements
- Minimum of 3 years proven experience working in a 3rd line position (Required)
- Candidate must hold the MCSE Microsoft accreditations (Required)
- Thorough knowledge of current IT technology including (but not limited to):
- Microsoft Server 2003 – 2012
- Microsoft desktops OS XP – Windows 10
- MS Active Directory
- DNS
- Microsoft Exchange 2007 – 2013
- Office 365/Azure
- Server Virtualisation (Hyper V / VMware)
- LAN/WAN (routers, switches, firewall)
- Dell/HP Server Hardware
- Different Type of storage infrastructures
- Backup and DR technologies
- Meraki
- Mimecast
- Sonic wall
- Willingness to work out of hours/weekends if required
- Relevant MS accreditation
- Azure migration
- Desktop operating systems
Duration two weeks.
3rd Line Engineer in Chelmsford employer: CAE Technology Services Limited
As a 3rd Line Engineer with us, you'll join a dynamic team that values innovation and collaboration in a supportive work environment. We offer competitive benefits, opportunities for professional development, and the chance to work on exciting projects that enhance your skills. Located in a vibrant area, our company fosters a culture of growth and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
CAE Technology Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Chelmsford
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We think you need these skills to ace 3rd Line Engineer in Chelmsford
Some tips for your application 🫡
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How to prepare for a job interview at CAE Technology Services Limited
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
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