Customer Service/Support Representative - part time

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join our Business Aviation Training team as a Client Services Representative on a Zero‑hours contract at the Flight Training Centre in Burgess Hill, West Sussex.

Position Type: On Call (Fixed Term)

Responsibilities:

• Serve as the primary point of contact for clients during their training.
• Welcome clients in a professional and respectful manner to ensure a positive experience.
• Support client check‑in processes, verify identification, collect documentation, and issue class schedules and access passes.
• Collaborate closely with internal departments (Training, Sales, Scheduling) to support client needs and resolve queries.
• Ensure the Client Lounge is welcoming, well‑presented, organized, and fully stocked at all times.
• Perform general reception duties: answering the main switchboard, managing post, arranging couriers, and supporting transport and accommodation bookings.
• Cover the reception desk approximately one day per week.
• Administer client surveys and support related administrative tasks.

Qualifications:

• Experience in a customer‑facing or client service role.
• Ability to multitask and work effectively in a fast‑paced operational environment.
• Strong communication and interpersonal skills with a professional and approachable demeanor.
• Basic administrative and organizational skills.
• Availability to work on‑site up to four days per week, including weekends, between 8:00AM and 2:00PM.
• Ability to handle confidential information appropriately (e.g., client identification checks).
• Previous experience in reception, hospitality, or customer service environments.
• Experience in aviation, training, or corporate services environments.
• Demonstrated ability to collaborate with cross‑functional teams.
• Experience supporting front desk or office administration functions.

Due to the Zero‑hours contract, it is entirely at the Company’s discretion whether to offer work and the times stated may be adjusted. The Company reserves the right to give or not give work to any person at any time and is under no obligation to provide reasons for such decisions.

Equal Opportunity & Accommodations: CAE is committed to providing equal opportunities to all applicants, and reasonable accommodations are available. Please contact the recruiter or email if needed.