At a Glance
- Tasks: Provide top-notch customer service and assist with rental needs face-to-face and over the phone.
- Company: Join a leading mobility solutions provider with a strong global presence.
- Benefits: Enjoy paid time off, employee discounts, health benefits, and retirement savings plans.
- Other info: Flexible schedule with opportunities for growth and development.
- Why this job: Gain hands-on experience in a dynamic environment while helping customers on their journeys.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 18.5 - 18.5 £ per hour.
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location: 350 RICHMOND ST CHATHAM, ON N7M 1P8
This is a full time position that pays $18.50 / hour.
We offer:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
Schedule:
- Monday: 7:00am-5:00pm
- Tuesday: 8:00am-5:00pm
- Wednesday: 12:00pm-4:30pm
- Thursday: 8:00am-4:00pm
- Friday: 7:30am-5:00pm
- Saturday: Alternating weekends
Responsibilities:
- Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins and exit kiosk transactions.
- Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features and other services.
- May sell optional protection products, upgrades, fuel options and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
Qualifications:
- High school diploma or above required; some college preferred.
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
- Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule(s): Monday: 7:00am-5:00pm, Tuesday: 8:00am-5:00pm, Wednesday: 12:00pm-4:30pm, Thursday: 8:00am-4:00pm, Friday: 7:30am-5:00pm, Saturday: Alternating weekends.
- Must be at least 18 years of age.
Posted Salary Range: CAD $18.50 / Hour
Customer Service Representative - Chatham employer: cae-erac
Enterprise Mobility is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive pay, comprehensive benefits including health coverage and retirement plans, and opportunities for hands-on training in a dynamic environment, employees in Chatham can thrive both personally and professionally while contributing to a leading provider of mobility solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Chatham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at cae-erac. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like cae-erac before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Chatham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to cae-erac:Your cover letter is your chance to shine! Tell us why you want to work at cae-erac specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at cae-erac!
How to prepare for a job interview at cae-erac
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
